Sonya Reyes
Kissimmee,Florida
Summary
Hardworking sales representative with exceptional customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Care Sales Specialist
General Motors, Onstar
Kissimmee, FL
11.2023 - Current
- Assisted customers with product selection, order placement, payment processing, product subscriptions, purchasing and refunds.
- Resolved customer conflicts through active listening, problem solving skills, and creative solutions.
- Demonstrated strong product knowledge by providing detailed information on features, benefits, pricing options.
- Worked closely with other Customer Care team members to resolve customer issues and questions.
- Sent work related emails on a daily basis and escalated cases if needed.
- Attended weekly meetings with the sales team to discuss progress towards goals.
- Generated monthly sales forecasts based on past performance data.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions through email and over phone to maximize customer service.
Inflight/Lead International Flight Attendant
Spirit Airlines Inc.
Orlando, Florida
05.2016 - Current
- Provided customer service support to passengers during flights.
- Ensured that all passengers had a safe and comfortable journey while adhering to company standards of service excellence.
- Resolved disputes in a professional manner if needed.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Offered answers to passengers' questions and resolved any and all issues during flights.
Education
Certified Dental Assistant - Dental Assisting & Radiology
South Range Dental Academy
North Lima, OH05-2012
High School Diploma -
Campbell Memorial High School
Campbell, OH06-2006
Skills
- Customer Retention
- Sales Development
- Account Servicing
- Client Service
- Account Management
- Customer Needs Assessment
- Customer Service
- Client Account Management
- Sales closing
- Customer Relations
- Sales expertise
- Relationship Building
- Upselling and Cross Selling
- Post-sales support
Timeline
Customer Care Sales Specialist
General Motors, Onstar
11.2023 - Current
Inflight/Lead International Flight Attendant
Spirit Airlines Inc.
05.2016 - Current
Certified Dental Assistant - Dental Assisting & Radiology
South Range Dental Academy
High School Diploma -
Campbell Memorial High School
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