Sonya R. Hart

Experienced professional in the Credit and Collections Industry with expertise in Accounts Receivables, Collections, Audits, and Compliance. Completed Dun and Bradstreet CEU Course work, demonstrating proficiency in Cash Posting, Reconciling, and Bad Debt Reserve Analysis Reports. Recognized for strong communication skills and ability to work well within a team. Proficient in SAP, JD Edwards, Sales Force, Oracle, and AS400 Accounting Software. Also experienced in safely transporting patients and medical supplies to various locations. Utilizes effective communication to manage schedules and ensure timely deliveries. In-depth knowledge of healthcare protocols and regulations ensures compliance and safety in all operations.

• Uber Limo, Medical Driver (Supplemental Part Time), 01/01/19, Present, Responded to Uber dispatched rider request for the community., Rated top diamond performer for providing safe rides, pleasant and excellent customer service., Strategically planned routes., Utilized marketing skills by staying abreast with leads, high demand areas to include airports, events, and hotel districts.
• Shellpoint Mortgage Servicing, Performing Loan Consultant-Collections, 01/01/18, 12/31/20, Review loan information, assist borrowers with escrow shortages, projections, insurance and tax inquiries., Made collections calls to cure delinquencies., Worked automatic dialer and special manual dial projects to cure multi-due payments, ACH Fails, and NSF Recoveries., Modification work out plans, according to the borrower's financial hardship needs., Advised borrower of Foreclosure Alternatives, Deferments, and Repayment Plans.
• Sysco Food Service, Credit Analyst (Temporary), 01/01/18, 12/31/18, Processed credit applications, credit holds and releases., Made collections calls, credit and debit memos., Worked with sales team regarding reconciliation issues and account write-offs.
• ABM Aviation-Janitorial, Sr. Reconciliation-Collections Specialist, 01/01/17, 12/31/17, Performed extensive research for issues concerning unapplied cash., Provided guidance to collectors on all accounts trending towards 180-360 days past due., Identified payment discrepancies in a timely manner., Built courteous relationships with Account Managers.
• Gexa Energy-Capital Staffing -Contract, Business Accounts- Collections Specialist, 01/01/16, 12/31/17, Analyzed aging report, made collection calls on past due accounts., Worked with billing, pricing, and utility companies regarding recourse and nonrecourse billing discrepancies., Strategically planned workload for residential customers to safeguard against Suspend and Disconnect Status., Provided back up support for Commercial and National Accounts., Assisted Delinquent team with back logs on disconnects., Assisted irate customers with understanding Budget Billing usage and Auto Bill Pay Fail delinquencies.
• Drive Time Acceptance Corp, Business Development Associate-Sales and Lease Advisor (Part Time), 01/01/15, 12/31/16, Managed the automatic dialer and email campaigns to promote sales and marketing efforts., Generated and qualified leads via cold calling and emails., Partnered with Sales and the Service Team to communicate with prospects in the service department regarding vehicle trades.
• Houston International Insurance Group, Underwriter Credit and Collections Support, 01/01/13, 12/31/14, Collaborated with multiple underwriters in processing proposals and credit applications., Reviewed credit application for full and complete information before sending to the UW.
• Fresh Start Construction, Credit Collections Analyst-Team Lead, 01/01/06, 12/31/13, Placed calls to customers to effectively collect past due balances for five branches., Handled 6 to 8 million dollars in open receivables, reduced the DSO by 3-million-dollars.