Sonya Rodriguez
McKinney
Summary
At BrightView Landscape Services, I enhanced my computer skills and teamwork to optimize operational efficiency and customer satisfaction. Strongly focused on team collaboration and in achieving desired results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for my problem-solving abilities and proactive approach to tasks. In M.S. Orchids I demonstrated sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies.
Overview
9
9
years of professional experience
Work History
Irrigation Assistant
BrightView Landscape Services
02.2022 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude despite later transferring to working remote.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Improved customer satisfaction by providing timely and efficient irrigation reports.
- Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
- Provided detailed reports on service performance, identifying areas for further improvement.
- Improved service speed by optimizing task distribution among team members and scheduled work calendars.
- Ensured all typed reports were delivered in accordance with company policies and industry standards, maintaining professional image.
Sales Associate
M.S. Orchids
07.2017 - 06.2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels, ensuring optimal stock availability for high-demand items.
- Processed transactions accurately and efficiently using POS systems, minimizing errors.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Trained new hires on customer service protocols and operational procedures.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Bachelor of Science - Psychology
University of North Florida
Jacksonville, FLSkills
- Fast learner
- Computer skills
- Administrative duties
- Schedule and calendar management
- Time management
- File and record keeping
- Multitasking and organization
- Client interaction
Languages
English
Spanish
Timeline
Irrigation Assistant
BrightView Landscape Services
02.2022 - Current
Sales Associate
M.S. Orchids
07.2017 - 06.2019
Bachelor of Science - Psychology
University of North Florida