Sonya Rowe
Jacksonville
Summary
Dedicated healthcare professional with extensive experience in managing complex cases and developing individualized care plans. Skilled in collaborating with multidisciplinary teams to enhance patient outcomes and ensure continuity of care. Committed to advocating for patients while providing education on effective health management strategies.
Overview
20
20
years of professional experience
Work History
Nurse
First Light Home Care
Jacksonville
03.2025 - 02.2026
- Provided direct medical services based on nursing assessments and educated patients in their homes.
- Conducted initial evaluations, assessed patient needs, developed and revised care plans, and documented outcomes to ensure comprehensive patient support.
- Assessed patient needs and developed individualized treatment strategies.
- Monitored patient progress and proactively adjusted care plans to optimize health outcomes and ensure continuity of care.
- Coordinated patient care plans with healthcare teams and family members.
- Educated patients on effective health management strategies and connected them with available resources to enhance their care.
- Delivered crisis intervention support to patients experiencing acute health episodes in a timely manner.
- Engaged in interdisciplinary team meetings to discuss and coordinate comprehensive care for complex patient cases.
- Reviewed physician orders for accuracy and completeness prior to implementation of service plan.
- Collaborated with insurance providers to facilitate care approvals.
- Identified community resources available for assistance with housing, transportation or financial issues impacting a patient's health status.
- Evaluated referrals from physicians, hospitals, clinics and other sources for appropriateness of services requested.
- Analyzed data from various sources including claims information, laboratory results and medication histories to identify potential risks or gaps in care.
- Provided compassionate care to clients in home settings.
- Administered prescribed medications to clients and closely monitored their health status for any changes.
Medical Nurse Case Manager
Naval Medical Center Camp Lejeune
09.2021 - 04.2023
- Manages a caseload of 35-40 patients monthly with various diagnoses and treatment plans.
- Provides comprehensive care management for high-risk patients.
- Facilitated multi-disciplinary team approach for managing patients throughout initial and discharge planning stages.
- Conducted telephonic assessments to enhance patient compliance and monitor medical status.
- Coordinated care, promoted wellness, and integrated patient-centered care using motivational interviewing while providing medical resources to BlueCross BlueShield NC members.
- Advocated, collaborated, and promoted patient treatment options.
- Establishes and coordinates network provider treatment through the referrals management system.
- Utilized AHLTA, GENESIS, JIVA, and EPIC systems to maintain accurate medical health records.
Nurse Consultant/Behavioral Health Nurse Case Manager
Womack Army Medical Center
Fort Bragg
12.2015 - 09.2019
- Served as Embedded Case Manager, supporting patient care by tracking high-interest cases, advocating for patients, and assessing behavioral health needs of Active Duty soldiers.
- Coordinated patient care activities with healthcare providers to ensure comprehensive support as a member of the multidisciplinary team plan (MDTP).
- Conducted weekly contacts and provided updates to the embedded healthcare team.
Supervisory Clinical Case Manager/Chief Nurse Officer in Charge
Fayetteville Medical Home
Fayetteville
04.2011 - 12.2015
- Managed 4 Registered Nurses and 18 LPNs as Chief Nurse in Charge, collaborating with departmental staff to establish standards and policies for comprehensive patient care; executed hiring, firing, and annual performance evaluations.
- Supported training for 16 LPNs and monitored nursing standards compliance with State Board of Nursing, Joint Commission, and Hospital Agency as Senior Nurse in Patient Centered Medical Home (PCMH).
- Addressed customer complaints, conducted follow-up reassessments, and triaged telephone inquiries to ensure patient satisfaction.
Supervisory Nurse Case Manager/Nurse Consultant
Wounded Warrior Battalion
Fort Bragg
01.2008 - 04.2011
- Supervised 8-24 nurse case managers in Warrior Transition Battalion, ensuring continuity of care and team cohesion in absence of Battalion Senior Case Manager.
- Collaborated with multidisciplinary team to implement and monitor complex care plans for wounded warriors, facilitating optimal recovery outcomes.
Associate degree Nursing Instructor
Fayetteville Technical Community College
Fayetteville
01.2006 - 01.2008
- Delivered nursing curriculum in hybrid format aligning with college standards to enhance student learning.
- Guided students toward successful entry into nursing workforce through personalized support and resources.
- Advised and counseled 150 pre-nursing students each semester, fostering academic success and career readiness.
Education
Bachelor of Science - Nursing
Norfolk State University
Norfolk, VA05-1994
Skills
- Patient assessment
- Care plan development
- Crisis intervention
- Telephonic case management
- Case management
- Healthcare advocacy
- Utilization review
- Medical record management
- HEDIS compliance
- Risk analysis
- Occupational health
- Health education
Personal Information
Title: Registered Nurse
Timeline
Nurse
First Light Home Care
03.2025 - 02.2026
Medical Nurse Case Manager
Naval Medical Center Camp Lejeune
09.2021 - 04.2023
Nurse Consultant/Behavioral Health Nurse Case Manager
Womack Army Medical Center
12.2015 - 09.2019
Supervisory Clinical Case Manager/Chief Nurse Officer in Charge
Fayetteville Medical Home
04.2011 - 12.2015
Supervisory Nurse Case Manager/Nurse Consultant
Wounded Warrior Battalion
01.2008 - 04.2011
Associate degree Nursing Instructor
Fayetteville Technical Community College
01.2006 - 01.2008
Bachelor of Science - Nursing
Norfolk State University