Sonya Schmitt
Lancaster,SC
Summary
Dynamic professional with a proven track record at Gibbs/Interwire, adept in discrepancy investigations and enhancing customer satisfaction. Leveraged inventory purchasing and interpersonal skills to reduce stock variances and foster strong client relationships, significantly contributing to operational efficiency and sales growth. Excelled in utilizing Microsoft Office and SAP for streamlined inventory and customer management.
Overview
12
12
years of professional experience
Work History
Inventory Coordinator
Gibbs/Interwire
03.2014 - Current
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts. (Interwire)
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Performed inventory counts every 90 days. (Interwire)
- Purchased wire in line with projections and current inventory levels.
- Inspected Inventory when arrived at dock if rejections were suspected and inspected rejection samples from customers
- Performed data entry and completed proper paperwork.
Inside Sales Representative
Gibbs/Interwire
03.2013 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
Education
High School Diploma -
Myers Park High School
Charlotte, NC06-1977
Skills
- Inventory purchasing
- Discrepancy investigations
- Stock replenishment
- Microsoft office
- Product identification
- Shipping coordination
- Order processing
- Requisitions management
- Shipment policies
\
- Stock control
- Paperwork coordination
- Customer service
- Order fulfillment
- Customer buying habits
- Maintaining stock levels
- SAP
- Discrepancy investigation
- Purchasing strategies
- Requisition orders
Timeline
Inventory Coordinator
Gibbs/Interwire
03.2014 - Current
Inside Sales Representative
Gibbs/Interwire
03.2013 - Current
High School Diploma -
Myers Park High School
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