Sonya Scott
Strong,ME
Summary
My name is Sonya and I am currently a compassionate and dedicated CNA with experience at IBSA Health Care, skilled in vital sign monitoring and patient care. Recognized for enhancing patient satisfaction through effective communication and adherence to HIPAA guidelines. Proven ability to collaborate with teams and manage multiple tasks efficiently, ensuring a safe and supportive environment for all patients. I am looking for new opportunities. I am very outgoing and always maintain a positive attitude. I am a hard worker with a great willingness to learn and grow.
Overview
2
2
years of professional experience
Work History
CNA
IBSA Health Care
Lewiston
12.2024 - Current
- Assisted patients with daily living activities, promoting independence and comfort.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and safety of patient environments, adhering to infection control protocols.
- Documented patient care activities accurately in electronic health records to ensure compliance.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Crew Member
Dunkin' Brands
Farmington
12.2023 - Current
- Provided excellent customer service, ensuring a positive experience for all guests.
- Operated coffee machines and equipment efficiently to prepare beverages according to company standards.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
- Assisted in inventory management, restocking supplies to ensure availability during peak hours.
- Collaborated with team members to achieve daily operational goals and enhance teamwork spirit.
- Adapted quickly to new tasks and procedures, demonstrating flexibility in a fast-paced environment.
- Handled cash transactions accurately, ensuring proper financial procedures were followed consistently.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Enhanced customer experiences by quickly addressing and resolving complaints.
Education
CNA Certification - CNA
Adult ED
Turner, ME04.2014
High School Diploma - General Studies
Mt. Blue Highschool
Farmington, ME06.2009
Skills
Patient care
Vital sign monitoring
Infection control protocols
Electronic health records
Personal hygiene assistance
Compassionate communication
Customer service excellence
Inventory management
Multitasking efficiency
Team collaboration
Cleanliness maintenance
Order fulfillment accuracy
Conflict resolution skills
Time management practices
Safety regulations adherence
Adaptability in tasks
Active listening techniques
Time management
Compassion and empathy
HIPAA compliance
Maintaining confidentiality
Clinical documentation
Medication administration
Multitasking and organization
Critical thinking
Active listening
Flexibility and adaptability
Conflict resolution
Timeline
CNA
IBSA Health Care
12.2024 - Current
Crew Member
Dunkin' Brands
12.2023 - Current
CNA Certification - CNA
Adult ED
High School Diploma - General Studies
Mt. Blue Highschool