Sonya Shaffer
Dublin,OH
Summary
Dedicated Housekeeping Professional with 15 years of experience in residential and commercial cleaning. Expertise in maintaining cleanliness and organization while adhering to hygiene standards and utilizing environmentally friendly methods. Committed to delivering high-quality service that enhances customer satisfaction. Ability to work independently or collaboratively to meet deadlines and uphold cleanliness standards.
Overview
13
13
years of professional experience
Work History
Housekeeper
Ohio Union At The Ohio State University
Columbus, OH
10.2025 - Current
- Cleaned and sanitized public areas to
- maintain a welcoming environment.
- Cleaned all meeting rooms to ensure they were tidy, clean, and sanitary.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Collaborated with team members to complete daily cleaning schedules.
- Followed safety protocols to ensure a hazard-free workspace.
- Collected trash from floors within hallways, bathrooms and work areas.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
Housekeeper
Sonida Senior Living
Columbus, OH
01.2021 - 09.2025
- Ensured cleanliness and sanitation of all assigned building areas and resident rooms.
- Sanitized public areas to foster a welcoming environment for residents and visitors.
- Cleaned public and resident restrooms daily to maintain cleanliness.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied trash receptacles throughout property to maintain cleanliness. throughout the property.
- Used cleaning chemicals following proper guidelines.
Housekeeper
Life Enriching Communities
Columbus, OH
01.2020 - 01.2021
- Cleaned residents' rooms to maintain a tidy and fresh environment.
- To sweep, mop, and vacuum all areas including hallways, bistro, administrative office, and other offices.
- Rearranged beds, sofas, and small furniture to thoroughly clean baseboards and eliminate dust and dirt from hard-to-reach areas.
- Cleaned restrooms daily to ensure cleanliness and freshness.
- Collected trash throughout assigned building to maintain cleanliness.
- Used cleaning chemicals following proper guidelines.
Deli Customer Service Clerk
Walmart
Springfield, OH
07.2017 - 08.2020
- Guided customers in selecting deli products and fulfilling special requests to enhance satisfaction.
- Streamlined processing of customer orders during peak hours to reduce wait times.
- Operated slicers and scales for precise portioning of meats and cheeses.
- Resolved customer complaints promptly and professionally.
- Ensured cleanliness and organization of deli display case to maintain appealing presentation and product accessibility.
- Collaborated with team members to ensure timely food preparation.
- Stocked inventory and rotated products to ensure freshness and quality.
Housekeeper
Best Western Hotel
Columbus, OH
01.2013 - 06.2017
- Cleaned and sanitized public areas to maintain a welcoming environment.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Replaced bed linens in guest rooms to enhance guest comfort and maintain cleanliness. and towels, tidied up rooms.
- Managed laundry services to ensure consistent availability of clean linens for guest rooms.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Disinfected telephones, light switches and other frequently touched objects.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Interacted pleasantly with clients and guests when performing daily duties.
- Followed safety protocols to ensure a hazard-free workspace.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Collaborated with team members to efficiently complete daily cleaning schedules and maintain operational standards.
- Assisted with inventory control for cleaning supplies and equipment.
Education
Some College (No Degree) - BS in Information Technology
Capella University
Minneapolis, MNSkills
- Cleaning procedures
- Time management
- Hazard awareness
- Supply inventory management
- Customer service interaction
- Team collaboration
- Attention to detail
- Flexible scheduling
- Mopping and sweeping
- Inventory control
- Health and safety compliance
- Customer-oriented
- Vacuuming
- Carpet cleaning
- Quality assurance
- Dusting
- Customer service
- Dusting furniture
- Product knowledge
- Chemical handling
- Bathroom cleaning
- Vacuuming and sweeping
- Infection control
- Hardworking
- Deep cleaning expertise
- Physically strong
- Hospitality background
- Sorting and washing laundry
- Upholstery care
- Towel replenishment
- Closet detailing
- Glass and window washing
- Guest relations
- Interpersonal communication
- Adaptability to tasks
- Efficient organization
- Problem resolution
References
References available upon request.
Timeline
Housekeeper
Ohio Union At The Ohio State University
10.2025 - Current
Housekeeper
Sonida Senior Living
01.2021 - 09.2025
Housekeeper
Life Enriching Communities
01.2020 - 01.2021
Deli Customer Service Clerk
Walmart
07.2017 - 08.2020
Housekeeper
Best Western Hotel
01.2013 - 06.2017
Some College (No Degree) - BS in Information Technology
Capella University