Sonya Shaw
Florissant,MO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Reliable employee seeking entry level position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Customer Service Support Representative
Parallon
08.2016 - Current
- Manage daily reports, break down days and assign work according to days
- Process disputes electronically.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Inbound Sales Representative
Charter Communications
04.2016 - 06.2016
- Improving sales and promoting new products and services by following the standards and maintain the reputation of the company.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Responded to customers within required turnaround times.
Home Health Aide
Joyful Living LLC
02.2016 - 04.2016
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
Home Health Aide
Joyful Living LLC
01.2015 - 06.2015
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
Home Health Aide
Superior Home Health Services
02.2014 - 01.2015
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
Customer Service Representative
Convergys Corporation
05.2014 - 07.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Medical Assistant
Dr. Raymond A. Brickhouse, DPM LLC
10.2013 - 02.2014
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Home Health Aide
Visions Home Health Care
03.2012 - 02.2014
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
Cashier
Family Dollar
03.2010 - 08.2012
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Temp Worker
American Staffing
05.2008 - 03.2009
- Teamed with other workers in a fast paced environment to fill orders.
- Loaded, unloaded and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Adhered to company policies, safety procedures and performance standards.
- Produced parts and assemblies quickly and efficiently within tolerances.
- Observed packing operations to verify conformance to specifications.
Education
No Degree - Medical Assisting
Everest Corinthian College
Earth City, MO01.2012
High School Diploma -
Madison Shannon Palmer High
Marks, MS05.2005
Skills
- Issue and Resolution Tracking
- Organizational Skills
- Collaborative Team Player
- Tracking and Documentation
- Microsoft Windows and Office
- Professional Relationships
- Friendly and Patient
- File Management Software
- Correcting Discrepancies
- Professional Development
Timeline
Customer Service Support Representative
Parallon
08.2016 - Current
Inbound Sales Representative
Charter Communications
04.2016 - 06.2016
Home Health Aide
Joyful Living LLC
02.2016 - 04.2016
Home Health Aide
Joyful Living LLC
01.2015 - 06.2015
Customer Service Representative
Convergys Corporation
05.2014 - 07.2014
Home Health Aide
Superior Home Health Services
02.2014 - 01.2015
Medical Assistant
Dr. Raymond A. Brickhouse, DPM LLC
10.2013 - 02.2014
Home Health Aide
Visions Home Health Care
03.2012 - 02.2014
Cashier
Family Dollar
03.2010 - 08.2012
Temp Worker
American Staffing
05.2008 - 03.2009
No Degree - Medical Assisting
Everest Corinthian College
High School Diploma -
Madison Shannon Palmer High
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