Sonya Shaw
Concord,CA
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
13
13
years of professional experience
Work History
BDC Associate
Concord Toyota
03.2024 - 10.2024
- Increased customer satisfaction by resolving issues and providing exceptional service at all times.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend options.
Dispatcher/Office Coordinator
Concord Tow World
09.2011 - 02.2024
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Developed and implemented customer service policies and procedures.
- Maintained updated and detailed records of calls in physical and electronic database.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
Antioch High School
Antioch, CA06.1984
Skills
- Records Maintenance
- Resource Coordination
- Customer Relationship Management
- Critical Thinking
- Data Entry
Timeline
BDC Associate
Concord Toyota
03.2024 - 10.2024
Dispatcher/Office Coordinator
Concord Tow World
09.2011 - 02.2024
High School Diploma -
Antioch High School
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