Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonya Sheehan

Proctorsville

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Personal Shopper

Shaw's Supermarket
10.2024 - Current
  • Curated personalized shopping experiences based on individual client preferences and needs.
  • Developed strong vendor relationships to ensure timely delivery of high-quality products.
  • Implemented efficient inventory management practices to streamline product selection processes.
  • Analyzed customer feedback to refine service offerings and enhance overall satisfaction.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.

Instacart Shopper

Instacart
11.2023 - 10.2024
  • Executed efficient shopping and delivery processes to meet customer needs and expectations.
  • Maintained high accuracy during item selection, ensuring order correctness and quality control.
  • Adapted quickly to changing inventory conditions, optimizing shopping routes for timely deliveries.
  • Utilized mobile applications for real-time updates on orders and customer communication.
  • Enhanced customer satisfaction through personalized service and effective problem-solving techniques.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.

Front Desk Agent

Castle Hill Resort and Spa
06.2015 - 11.2023
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Verified accuracy of room rates and other charges during check-in process.
  • Promoted loyalty and encouraged repeat stays through exceptional service.
  • Addressed customer needs in a timely manner.
  • Kept accurate records of guest transactions.
  • Managed cash drawer responsibly throughout shift.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Education

High School Diploma -

Black River High School
Ludlow, VT
06.2018

Skills

  • Products and Services Knowledge
  • Product Promotion
  • Customer Service
  • Cash Handling
  • Audit Procedures
  • Telephone Transfers
  • Verbal and Written Communication
  • Sales Proficiency
  • Analyzing Data
  • De-Escalating Conflict

Timeline

Personal Shopper

Shaw's Supermarket
10.2024 - Current

Instacart Shopper

Instacart
11.2023 - 10.2024

Front Desk Agent

Castle Hill Resort and Spa
06.2015 - 11.2023

High School Diploma -

Black River High School

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