Sonya Shin
Dallas,TX
Summary
Strategic Secondary Marketing Coordinator with a meticulous eye for detail and a proven history of processing high-volume transactions with accuracy. Maintains secured and updated records and oversees onboarding investors up to loan sale. Energetic and ambitious professional with exceptional communication and client service skills.
Overview
4
4
years of professional experience
Work History
Transaction Analyst
Supreme Lending
Dallas, TX
12.2020 - 12.2023
- Completed balance sheet reconciliations on time to maximize office efficiency.
- Established relationships with investors to facilitate the sale of loans on the secondary market.
- Assisted director and controller with special projects.
- Drove customer feedback to deliver information to management for corrective action.
- Generated ad hoc financial reports as needed using advanced Excel functions and formulas.
- Observed client confidentiality and verified data integrity in work-related tasks.
- Spotted system errors and provided efficient resolution using corporate procedures.
Lock Desk, Capital Markets
Supreme Lending
Dallas, TX
12.2020 - 12.2023
- Established relationships with investors in order to facilitate the sale of loans on the secondary market.
- Collaborated with other departments within the organization to ensure consistency in loan pricing across channels.
- Maintained accurate records of all transactions related to Secondary Marketing operations.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
Edoko Sushi And Robata
Richardson, TX
05.2020 - 12.2023
- Trained new employees to perform duties.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Arts - Media Strategies
Texas Tech University
Lubbock, TX12.2018
Skills
- Financial Data Analysis
- Project Management
- Client Relationship Management
- Computer Proficiency
- Customer Service
- Analytical Thinking
- Decision-Making
- Pricing Structures Knowledge
- Team Collaboration
- Skilled in Excel
- Process Optimization
- Operational Reporting
- Attention to Detail
- Regulatory Compliance
References
References available upon request.
Timeline
Transaction Analyst
Supreme Lending
12.2020 - 12.2023
Lock Desk, Capital Markets
Supreme Lending
12.2020 - 12.2023
Server
Edoko Sushi And Robata
05.2020 - 12.2023
Bachelor of Arts - Media Strategies
Texas Tech University
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