Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sonya Sims

Orange,VA

Summary

Multi-tasking Administrative and Clinical professional well-known for executing successful, new urgent care based initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Practice Manager

Sentara Health Systems
04.2024 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed close working relationships with front office and back office staff.
  • Supervised team of 12 office personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Provided supervision and management to team of support personnel.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.

Team Coordinator Patient Access

Sentara Martha Jefferson Hospital
06.2022 - 04.2024
  • Delegate daily tasks, addressed employee questions, and resolved scheduling issues.
  • Create staff schedules, approved requested time off, and updated reports.
  • Covering shift shortages for Out Patient Departments to keep production schedule on time.
  • Conduct new-hire training regularly throughout fiscal year.
  • Handle day-to-day office operations and resolve any conflicts.
  • Oversee staffing, scheduling and planning for 30+ employees on Registration team.
  • Train, motivate and guide on-boarding members.
  • Oversee inventory supply to maintain in each department.
  • Address customer service with patient survey assessments to reduce complaints
  • Working with internal customers to handle escalated customer issues.
  • Develop process improvements and offer actionable solutions to correct recurring issues.
  • Build strong relationships with customers through positive attitude and attentive response.

Patient Care Representative/Medical Assistant

Sentara Spring Creek Family Medicine
09.2019 - 06.2022
  • Responded to patient queries and concerns concerning insurance coverages and deductibles.
  • Scheduled approximately 50 patients per week and made reminder calls.
  • Handled prescription refill requests.
  • Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Resolved problems with communication and billing to foster seamless services.

Payment Processor (Business Ofc)/Medical Assistant

Sentara Pratt Medical Health System
06.2014 - 09.2019
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization.
  • Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Used accounting software to reconcile accounts, track income and generate invoices.
  • Responded to inbound inquiries regarding accounts and payments.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.

Clinic Manager (for 2 Clinics)

NextCare
05.2012 - 06.2014
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Built relationships with physicians to create steady referral pipeline.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Patient Access Team Lead

Inova Fair Oaks Hospital
04.2007 - 03.2011
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Education

No Degree - LPN

Piedmont Tech Education Center

Medical Assistant

ProTrain
Jersey City, NJ
09-2025

Skills

  • Knowledgeable in Insurance
  • Daily workflow improvement
  • Employee Evaluation
  • Cash Handling
  • Performance improvement
  • Complaint resolution
  • Staff education and training
  • Safety processes and procedures
  • Dependable and Responsible
  • Multitasking Abilities

Certification

  • Spirometry, NIOSH - Mar 25, 2025
  • Urine Specimen Collector Training and Collector Train the Trainer, Certifried Training Solutions- November 19, 2024


Timeline

Practice Manager

Sentara Health Systems
04.2024 - Current

Team Coordinator Patient Access

Sentara Martha Jefferson Hospital
06.2022 - 04.2024

Patient Care Representative/Medical Assistant

Sentara Spring Creek Family Medicine
09.2019 - 06.2022

Payment Processor (Business Ofc)/Medical Assistant

Sentara Pratt Medical Health System
06.2014 - 09.2019

Clinic Manager (for 2 Clinics)

NextCare
05.2012 - 06.2014

Patient Access Team Lead

Inova Fair Oaks Hospital
04.2007 - 03.2011

No Degree - LPN

Piedmont Tech Education Center

Medical Assistant

ProTrain

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