Sonya Sinko
Kokomo,IN
Summary
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Zidan Management Group/Walnut Creek Apartments
03.2016 - 02.2025
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Collected and maintained careful records of rental payments and payment dates.
- Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Provided comprehensive orientation for new tenants, outlining community rules and available amenities.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Conducted competitive analysis to benchmark property amenities and pricing, ensuring market competitiveness.
- Coordinated appointments to show marketed properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Assistant Property Manager/Apartment Leasing Consultant
Habitat America/Indian Bridge Apartments
06.2012 - 03.2016
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant in accordance with LIHTC guidlines.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Showed apartments to potential tenants and answered questions regarding community.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
Business Administration
California University of Pennsylvania
California, PA06-2002
High School Diploma -
Monessen Senior High School
Monessen, PA06-1996
Skills
- Office Administration
- Goal oriented
- Effective Communication
- Team Collaboration Skills
- Knowledge of Fair Housing Laws
- Telephone and email etiquette
- Property tours and inspections
- Leasing and sales
- Records management
- Customer Service Proficiency
Certification
- Certified Apartment Leasing Professional (CALP) 2024/Indiana Apartment Association
- Low Income Housing Tax Credit (LIHTC) Certification/AJ Johnson Consulting Services/2014
- Indiana Driver's License
Timeline
Assistant Property Manager
Zidan Management Group/Walnut Creek Apartments
03.2016 - 02.2025
Assistant Property Manager/Apartment Leasing Consultant
Habitat America/Indian Bridge Apartments
06.2012 - 03.2016
Business Administration
California University of Pennsylvania
High School Diploma -
Monessen Senior High School
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