Sonya Smith
Corpus Christi,TX
Summary
Detail-oriented Office Assistant and Cashier with extensive experience in customer service and front desk management. Proven success in maintaining accurate records, handling transactions, and improving client satisfaction. Skilled in data entry, client communication, and security protocols, bringing strong organizational and customer service skills to any role.
Overview
7
7
years of professional experience
Work History
Office Assistant/Receptionist Assistant
AARP Foundation SCSEP Foundation
06.2023 - 07.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
- Greeted numerous visitors, vendors and interview candidates.
- Facilitated smooth workflow by accurately handling data entry tasks and updating client records in a timely manner.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
Cashier/Sales Floor Associate Cashier
Cracker Barrel
08.2018 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
JCPenney
04.2017 - 03.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies..
- Welcomed customers and helped determine their needs.
Education
Texas A&M University
Corpus Christi, TX05.2000
Skills
- Cash Handling
- Point-of-sale system operation
- Cash Register Operations
- Coin and Currency Counting
- Product Scanning
- Store merchandise stocking
Timeline
Office Assistant/Receptionist Assistant
AARP Foundation SCSEP Foundation
06.2023 - 07.2024
Cashier/Sales Floor Associate Cashier
Cracker Barrel
08.2018 - 06.2023
Cashier
JCPenney
04.2017 - 03.2020
Texas A&M University
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