Sonya Sperling
Grants,NM
Summary
Driven by a results-focused approach, I excelled at Wells Fargo, enhancing customer satisfaction and trust through exceptional service and relationship building. Leveraging skills in branch operations and customer service, I successfully managed financial transactions and improved business efficiency. My background also includes managing a McDonald's, where I boosted operational effectiveness and team performance.
Overview
23
23
years of professional experience
Work History
Associate Personal Banker
Wells Fargo
07.2014 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Teller
Wells Fargo
09.2012 - 07.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Restaurant Manager
McDonald's
10.2001 - 06.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bachelor of Science - Basic Science Chemistry And Biology
New Mexico Institute of Mining And Technology
Socorro, NM05.1994
Skills
- Relationship Building
- Branch operations
- Customer Service
- Customer Satisfaction
Timeline
Associate Personal Banker
Wells Fargo
07.2014 - Current
Teller
Wells Fargo
09.2012 - 07.2014
Restaurant Manager
McDonald's
10.2001 - 06.2012
Bachelor of Science - Basic Science Chemistry And Biology
New Mexico Institute of Mining And Technology
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