- Family time with my husband and daughter
- Creating digital artwork using software like Photoshop or Procreate
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Reading
- Horseback Riding
- Baking
SONYA STILES-LINDERBECK
Kansas City,United States
Summary
Dependable employee with a commitment that extends beyond fulfilling duties with excellence, driven to enhance the workplace in any way possible. Experience in various positions across multiple businesses, leveraging knowledge to contribute effectively in any work environment.
Overview
10
10
years of professional experience
Work History
Administrator
Fountain City Dental
Kansas City, MO
05.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Office Manager
Healing Well Chiropractic
Kansas City, MO
02.2024 - 05.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained stats and goals for each month to set PR budgets among others.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Front Desk Receptionist
Westrock Orthodontics
Kansas City, United States
06.2022 - 11.2023
- Gave orthodontic advice to patients
- Took payments and created payment arrangements
- Followed up on past due payments
- Coordinated with insurance companies
- Coordinated treatment and discussed plans and options with parents/patients in order to sell treatment
- Assisted our doctor chairside
- Trained and lead the other receptionists in our 4 locations
- Handled incoming and outgoing phone calls and routed callers to appropriate personnel
- Monitored company emails, replied to customers and forwarded messages to appropriate parties
- Provided guests with company information and addressed questions and complaints
- Worked with and understood financial information and data to perform mathematical functions
- Updated customer contact and appointment information in company computer system
- Addressed workplace problems by anticipating, preventing and solving situations to satisfy customers
- Established and maintained good communications and teamwork with fellow associates and other departments
- Coordinated schedules and appointments using company calendars
- Trained new employees regarding office processes and meeting guest needs
- Advised clients and personnel of significant changes in policies or services
- Assisted management and took over tasks when needed
- Led morning huddles
- Designed posts for social media
Cashier/Host
Mels Hard Luck Diner
06.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
Rue21
06.2019 - 09.2019
- Supported cashiers and customers to locate products, confirm prices, and replenish stock
- Used POS system to scan customer purchases, calculate prices and process transactions
- Unloaded, unboxed and transported incoming merchandise
- Collaborated with store team to meet periodic sales goals
- Helped customers quickly navigate store and locate items
- Processed customer orders quickly to prevent long queues
- Explained current sales, promotions and other brand initiatives to gain customer loyalty
- Welcomed customers and offered quick assistance to handle diverse needs
- Recommended products to match customer budget and preferences
- Went above and beyond customer expectations for exceptional shopping experience
- Maintained knowledge of current and future promotions to inform customer purchasing decisions
Receptionist
Midwest Center for Law and Justice
03.2015 - 08.2018
- Filled out intake forms with client information
- Used clerical abilities to support needs of office staff and administrative team members
- Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Stocked break rooms and copy rooms with essentials and inventory
- Received guest complaints and reported to manager
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Served as first point of contact for new and returning visitors
- Updated and managed digital and physical office records
- Accepted incoming mail and routed to appropriate staff
- Answered telephone calls to provide information, take messages and set up appointments
Education
HiSET -
Literacy KC
Kansas City, MO07.2023
Skills
- Team player
- Strong leader
- Detail oriented
- Schedule organization
- Conflict resolution
- Quick learner
- Multi-tasking
- Multi-line telephone systems
- Verbal communication
- Networking
- Task prioritization
- Inventory tracking
- Sales and marketing
- Payment processing
- Employee training
- Employee development
- Policy development
- Analytical thinking
- Logo design
- Social media management
- Office management
- Documentation and reporting
- Insurance processes
- Insurance claims processing
Interests
Timeline
Administrator
Fountain City Dental
05.2024 - Current
Office Manager
Healing Well Chiropractic
02.2024 - 05.2024
Front Desk Receptionist
Westrock Orthodontics
06.2022 - 11.2023
Cashier/Host
Mels Hard Luck Diner
06.2021 - 05.2022
Sales Associate
Rue21
06.2019 - 09.2019
Receptionist
Midwest Center for Law and Justice
03.2015 - 08.2018
HiSET -
Literacy KC