Sonya Stites
Moorpark,CA
Summary
Dynamic entrepreneur with a proven track record in customer acquisition and strategic thinking, notably at Peak Fitness & Sports Training. Excelled in building brand loyalty and enhancing customer satisfaction through innovative sales strategies and exceptional customer service. Skilled in inventory management and relationship building, consistently driving revenue growth and team cohesion. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
21
21
years of professional experience
Work History
Entrepreneur
Peak Fitness & Sports Training
02.2019 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
Cashier/Grocery Store Clerk
99 Cent Only Store
01.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Cashier Assistant
WALMART, Walmart
10.2016 - 03.2017
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Trained new cashier team members in customer service and money handling processes.
- Updated product displays to attract customer attention and encourage purchases.
- Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.
- Increased store loyalty by engaging customers with friendly and helpful service.
Lead Front Desk Clerk
Law Office of Joseph Fredrics
04.2004 - 08.2008
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Managed cash transactions, ensuring accurate billing and record-keeping for financial accountability purposes.
- Maintained a high standard of customer service, resulting in numerous positive reviews and return guests.
- Participated in regular team meetings, providing valuable insights for continuous improvement within the front desk department.
- Performed administrative tasks including filing, report generation, and data entry to support efficient hotel operations.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries or concerns promptly.
- Assisted in inventory management for front desk supplies, preventing stock shortages during peak times.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Bachelor of Arts - Economics
California State University, Northridge
Northridge, CASkills
- Goal Setting
- Entrepreneurial personality
- Strategic Thinking
- Customer Relations
- Team Bonding
- Customer Acquisition
- Revenue Generation
- Personnel Management
- Customer Service
- Relationship Building
- Sales Strategies
- Direct Sales
- Inventory Management
- Inventory Control
- Quality Assurance
- Desktops, Laptops, and Mobile Devices
Timeline
Entrepreneur
Peak Fitness & Sports Training
02.2019 - Current
Cashier/Grocery Store Clerk
99 Cent Only Store
01.2018 - 02.2019
Cashier Assistant
WALMART, Walmart
10.2016 - 03.2017
Lead Front Desk Clerk
Law Office of Joseph Fredrics
04.2004 - 08.2008
Bachelor of Arts - Economics
California State University, Northridge
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