Sonya Storfa
Ormond Beach,FL
Summary
Transformative leader with 25 years of experience in RCM Operations, health systems integration, medical systems implementation. Spearhead initiatives for organizations across multiple states and sites. Provide wide-ranging executive clinical and RCM leadership for physicians and staff. Enhance provider integrations, facilitating mergers/separations, and growing relationships, revenue, and ROI.
Overview
22
22
years of professional experience
Work History
Director of Operations
Prosum Integrated Physician Partners
12.2009 - Current
- · Provide wide ranging executive clinical and RCM leadership for 4 premier medical groups with 25 Divisions and 100+ physicians via change management plans and long-term implementation programs. Enhanced reimbursement methodologies and implemented training in RCM, EHR, operational, and clinical best practices.
- · Optimized ROI, spearheading cost-savings via strategic negotiations and purchasing of new infrastructure, including software. Review of all outside products used for operations purposes within offices through strategic negotiations with key vendors to improve efficiencies and compliance.
- · Managed Central Business office during conversion to RCM vendor and transitioning of AR and all staff. Coordinating and managing implementation, change management, user training, and documentation. Reduced billing errors and accelerated revenue realization, implementing advanced workflow analysis techniques.
- · Aligned and maximized efficiency of workflows and project teams, implementing fail-safe measures and analyzing reports and payer methodologies to recommend technical and procedural improvements. implementing office protocols, SOPs, key performance indicators (KPIs).
- · Achieved 100% compliance with organization and federal regulations for Prosum and Medical groups to ensure, compliancy with HIPAA, MIPS, OSHA,
- · Streamlined efficiencies and saved money by setting up centralized CT scan center. Developed and deployed SOPs for program.
- · Spearheaded GPO relationship with Henry Schein for OB/GYN group for cost savings and centralized supply management.
- · Nurtured relationships with executives, physicians, staff attending board meetings, taking action and direction to ensure operation efficiency and to implement critical business decisions.
- · Strengthened connectivity between PM/EHR, lab, radiology, and business intelligence for comprehensive data review, chairing project teams and leading the creation and integration of uni/bi-directional HL7 interfaces for multiple systems.
- · Authored clinic workflows, SOPs, SLAs, procedures, and data capture processes in front and back-office operations. comprehensive user documents that addressed frequently asked questions regarding workflows, system usage, and technical support.
Regional Project Manager
ALN Medical Management
08.2002 - 12.2009
- · Delivered projects on time and within budget, managing one to 400+ provider projects across specialties for hospitals and ambulatory clinics. Traveled nationwide to complete conversions from various PM/EHR systems into GE Centricity
- · Configured and tested uni-directional and bidirectional interfaces for EHRs, clearinghouses, labs, and imaging groups.
- · Nurtured Channel Partnerships, installing and upgrading SQL Server on standalone client servers. Created and maintained 120 unique SQL databases for each client utilizing GE Centricity platform.
- · Reduced risk of revenue loss, establishing policies and procedures for credentialing and EDI verifications.
- · Achieved 100% compliance with organization and federal regulations, mentoring and managing remote Lincoln, NE-based EDI, and Credentialing team to ensure accurate processing of payer enrollment, applications, and information verification.
- · Enhanced PM and EHR/EMR systems mentored teams for field deployment and pioneered training for physicians and office staff
Education
Associate of Science - Radiation Biology
Metropolitan State University of Denver
Denver, CO1995
Skills
- Healthcare Information Technology
- Project Management
- Change Management
- Providers, Medical, and Health Systems Deployments, Implementations, Consolidations, and Financial Integrations
- Revenue Cycle Management (RCM), Practice Management Systems (PM)
- Risk Management
- Accreditations Standards and Regulatory Compliance, including HIPAA, PHI, OSHA and MIPS
- Practice Evaluations
- Data Analytics and Reporting
- Client Relationship Management (CRM)
- Channel Partnership,
- Business Development and Sales Healthcare Information Technology
- Electronic Medical Record (EMR), Electronic Health Records (EHR),
- Microsoft Office Suite – Word, Excel, PowerPoint, SharePoint, Outlook, Teams, CRM – Salesforce
Accomplishments
Orchestrated 400+ providers’ seamless Practice Management/Electronic Health Record (PM/EHR) system transformations spanning the medical industry landscape, including Primary Care, Urgent Care, Neurology, Cardiology, Gastroenterology, OB/GYN, Critical Care/Pulmonary, General & Trauma Surgery, Orthopedics, Pediatrics, and Integrated Medicine specialties.
Timeline
Director of Operations
Prosum Integrated Physician Partners
12.2009 - Current
Regional Project Manager
ALN Medical Management
08.2002 - 12.2009
Associate of Science - Radiation Biology
Metropolitan State University of Denver
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