Sonya Streeval
Park City,KY
Summary
Detail-oriented Management Trainee familiar with successful strategies for empowering employees. Cultivates new abilities and builds knowledge base to better engage in company operations and serve customers. Demonstrated success in improving team efficiency and business profits.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Management Trainee
Wendys
Cave City, KY
06.2023 - 08.2023
- Learned company processes, procedures and employee role functions.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Resolved customer issues efficiently to build loyalty.
- Enhanced leadership abilities through training and hands-on task completion.
- Supported staff training, development and evaluation.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Liaised with management to learn and align company's strategies and values.
- Monitored inventory levels and adjusted purchasing plans accordingly.
- Resolved customer complaints by communicating effectively with all stakeholders.
- Performed administrative tasks such as data entry, filing, and document preparation.
Receptionist
Choice Hotels
Cave City , KY
02.2023 - 06.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Served as company concierge to employees requiring assistance help with travel arrangements.
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Verified visitors' identification cards before allowing access to the building.
- Provided administrative support to various departments as needed.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Ensured reception area remained clean and organized throughout the day.
- Greeted visitors and provided exceptional customer service at front desk.
- Assisted clients with questions or concerns in a timely manner.
Cashier
Wendys Restaurant
Cave City, KY
02.2016 - 11.2016
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
Cashier
Dairy Queen Grill & Chill
Cave City, KY
03.2014 - 02.2015
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
Hart County High School
Munfordville, KY05-2014
Skills
- Payroll Administration
- Staff Training
- Operations Support
- Financial Administration
- Inventory Control
- Customer Service
- Schedule Management
- Employee Mentoring
Accomplishments
- Americorps NCCC volunteer program
Certification
- Barber shop licenses
Languages
English
Professional
References
References available upon request.
Timeline
Management Trainee
Wendys
06.2023 - 08.2023
Receptionist
Choice Hotels
02.2023 - 06.2023
Cashier
Wendys Restaurant
02.2016 - 11.2016
Cashier
Dairy Queen Grill & Chill
03.2014 - 02.2015
High School Diploma -
Hart County High School
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