Summary
Overview
Work History
Education
Skills
Timeline
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SONYA STRONG

Bartlett,TN

Summary


Results-driven accounting professional with substantial experience in financial reporting and account reconciliation. Proven ability to streamline accounting processes and enhance financial accuracy. Known for strong collaboration skills and adaptability in dynamic environments, consistently delivering reliable results.

Overview

21
21
years of professional experience

Work History

Accounting Representative IV

Memphis Light, Gas, and Water
02.2025 - Current
  • Streamlined accounting processes for increased efficiency by implementing new software solutions.
  • Directed vendor invoice entry for corporate overhead costs and purchase orders.
  • Answered vendor inquiries and followed up in quickly by phone and email.
  • Assisted in the preparation of quarterly financial reports, enabling management to make informed decisions.
  • Reconciled complex accounts with large volumes of transactions, maintaining accuracy while meeting strict deadlines for completion.
  • Performed detailed account activity analysis as required for month-end financial variance reporting.
  • Kept journals and documented accounts payable and cash disbursements.
  • Facilitated clear communication between finance teams and other departments, ensuring consistent understanding of relevant figures and processes.
  • Improved financial accuracy by diligently reviewing and reconciling accounts on a monthly basis.
  • Provided exceptional customer service, resolving billing disputes quickly and professionally.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Entered figures using 10-key calculator to compute data quickly.

Accounting Representative II

MEMPHIS LIGHT GAS & WATER
12.2016 - 02.2025
  • Perform clerical and bookkeeping support.
  • Verify company vendors contract and purchase order check payments.
  • Process company’s utility payments and cancel voided in correct check payments.
  • Research payments when that are not received by the vendor.
  • Balance common and deposit check payments monthly.
  • Reconciled complex accounts with large volumes of transactions, maintaining accuracy while meeting strict deadlines for completion.
  • Answered vendor inquiries and followed up in quickly by phone and email.
  • Performed detailed account activity analysis as required for month-end financial variance reporting.
  • Maintained accurate financial records, resulting in consistently successful audits.

Accounting Representative I

MEMPHIS LIGHT GAS & WATER
06.2011 - 12.2016
  • Performed entry level clerical and bookkeeping support.
  • Processed unclaimed checks for customers.
  • Researched customer accounts to verify reissuing of check payments.
  • Researched customer’s current location via CIS system.
  • Spoke with customers by phone and collect necessary documents to reissue checks.

Service Advisor

MEMPHIS LIGHT GAS & WATER
07.2008 - 06.2011
  • Processed high volume of calls from customers concerning utility services, high bill complaints, start/stop services.
  • Performed credit assessments for new services.
  • Placed various service orders when need for customers.
  • Granted extensions on bills within division and credit policies qualified parameters via CIS system.
  • Analyzed and researched accounts concerning high bills and overall account status.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Clerical Support

MEMPHIS LIGHT GAS & WATER
06.2007 - 07.2008
  • Performed general office duties, type correspondence, compiled data and maintained various files and records.
  • Provided general clerical support to office staff by copying and distributing documents and materials and maintaining filing systems.

  • Provided essential clerical support through tasks such as data entry, filing, processing interlibrary loans requests, and updating patron records.
  • Improved overall HR efficiency by providing timely clerical support to department managers and staff members.
  • Collaborated with other departments on special projects requiring clerical support or expertise in office management processes.

Teller I

MEMPHIS LIGHT GAS & WATER
04.2004 - 06.2007
  • Processed payments from customers by over the counter cash transactions, night depository, and mail or paying agents.
  • Set up, balanced and closed out teller’s window daily.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.

Education

Bachelor of Science - Marketing Management

University of Memphis
Memphis, TN
05.2015

Associate of Science - Business Administration

Shelby State Community College
Memphis, TN
04.1993

Skills

  • Journal entries
  • Bank reconciliation
  • Purchase order management
  • Cash management
  • Internal controls
  • Month-end closing
  • Invoice verification
  • Expense reports
  • Bookkeeping
  • Accounts payable and receivable
  • Reports reconciliation
  • Payment processing
  • MS office
  • Data entry
  • Microsoft Excel
  • Invoice processing

Timeline

Accounting Representative IV

Memphis Light, Gas, and Water
02.2025 - Current

Accounting Representative II

MEMPHIS LIGHT GAS & WATER
12.2016 - 02.2025

Accounting Representative I

MEMPHIS LIGHT GAS & WATER
06.2011 - 12.2016

Service Advisor

MEMPHIS LIGHT GAS & WATER
07.2008 - 06.2011

Clerical Support

MEMPHIS LIGHT GAS & WATER
06.2007 - 07.2008

Teller I

MEMPHIS LIGHT GAS & WATER
04.2004 - 06.2007

Associate of Science - Business Administration

Shelby State Community College

Bachelor of Science - Marketing Management

University of Memphis

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SONYA STRONG