Sonya Tallent

Patient Service Representative

Kintegra Family Medicine Hudson

Gastonia , NC

06.2009 - Current

Greeted patients upon arrival and directed them to the appropriate area.
Maintained accurate records of services provided during each visit or procedure.
Sorted and distributed incoming mail daily.
Performed administrative duties such as filing, faxing, photocopying.
Inputted patient demographic data into electronic health record system.
Provided support with various tasks such as scheduling tests, ordering supplies.
Verified insurance information, collected payments, and scheduled appointments.
Answered incoming calls in a professional manner.
Ensured all necessary paperwork was completed prior to patient visits.
Provided customer service by answering patient questions and addressing concerns.
Prepared letters and documents for mailing as requested by supervisor or physician staff.
Ensured that all necessary documentation is completed prior to discharge of patient.
Assisted with the completion of medical forms and records.
Assisted with scheduling follow-up appointments according to provider availability.
Maintained a clean and organized reception area.
Responded promptly to emails from patients regarding appointment changes or cancellations.
Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Answered patient questions and fielded complaints to resolve issues.
Documented and managed patient information in computer system.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Referred patients to appropriate professionals and services.
Obtained proper authorization and identification to release confidential medical records.
Provided helpful assistance by anticipating and responding to needs of patients and family members.
Scheduled patient appointments over phone and in person, maximizing productivity.
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Applied HIPAA privacy and security regulations while handling patient information.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Verified demographics and insurance information to register patients in computer system.
Participated in training sessions to stay updated on healthcare policies and registration software.
Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Summary

Overview

Work History

Patient Service Representative

Education

GED -

Some College (No Degree) - Medical Office Administration

Skills

Timeline

Patient Service Representative

GED -

Some College (No Degree) - Medical Office Administration

Work Availability

Work Preference

Work Type

Work Location

Important To Me

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