Sonya Taylor

• Provided clerical support, addressing routine, and special requirements.
• Determined amounts due and accepted payments.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
• Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Greeted, registered and checked in patients.
• Developed and implemented office policies to enhance efficiency in operations.
• Scheduled appointments, sent reminders and updated master calendar.
• Faxed information and made phone calls to patients, other providers and insurance companies.

• Maintained accurate records of customer payments.
• Generated monthly billing and posting reports for management review.
• Audited billing records to verify accuracy and completeness.
• Monitored outstanding invoices and performed collections duties.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Used data entry skills to accurately document and input statements.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Verified accuracy of billing data and corrected discrepancies.
• Interacted with customers to resolve billing disputes and respond to inquiries.
• Review chart and making sure that they are coded correctly before they are billed out to insurance.

Worked with the Jury Board every year to send out 15,000 jury questionnaires to get the next year jury pool. Each questionnaires needed to be tracked to make sure they were returned and completed.

Once the pool had been selected they were used for the next year court cases. I was responsible for getting the jury names pulled and ready for the courts cases when a jury was need.

When jurors came to sever I would make sure that they had been paid for their service before they left.

I also was reasonable for helping with the front counter with birth and death records. Filing court documents including, PPOs, divorce paper and criminal paper for Circuit Court.

The office was also resoponeable for helping people to get regregistered to vote and with elections.