Sonya Tesch
Milwaukee,WI
Summary
Experienced Director of Rehabilitation focused on overseeing day-to-day operations to deliver high-quality services and achieve optimal outcomes for residents. Skilled in managing rehabilitation facilities, improving quality, care planning, and clinical utilization to meet program standards and guidelines. Holds a current WI Physical Therapist Assistant license and has 5 years of experience in healthcare, rehabilitation, and therapy in assisted living and long-term care facilities. Committed to team success through hard work, continuous learning, attention to detail, and strong organizational skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Rehabilitation
Powerback Rehab
10.2023 - Current
- Promote a safe working environment by enforcing proper use of equipment, maintaining cleanliness standards, and conducting regular safety audits.
- Coordinate with insurance companies to secure patient coverage for necessary treatments, easing financial burden on patients.
- Optimize workflow efficiencies through strategic scheduling.
- Manage departmental budget, ensuring optimal resource allocation for maximum patient benefit.
- Collaborate with marketing teams to increase community awareness of available rehabilitation services, driving business growth.
- Establish interdisciplinary collaboration to optimize patient care plans and maximize functional gains.
- Ensure compliance with state and federal regulations by maintaining accurate documentation and timely reporting.
- Hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conduct regular performance reviews of staff members, offering constructive feedback and setting clear expectations for ongoing improvement.
Physical Therapist Assistant
Powerback Rehab
03.2022 - Current
- Ensured accurate documentation of all patient interventions, progress notes, and billing information in electronic medical records.
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Provided patient education on post-therapy care, leading to decreased instances of re-injury.
- Facilitated group therapy sessions, fostering supportive community environment for patient rehabilitation.
- Increased patient compliance with home exercise programs by providing clear instructions, demonstrations, and printed materials for reference.
- Supported optimal patient care by maintaining a clean, safe, and organized treatment environment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Physical Therapist Assistant
Select Rehabilitation
11.2020 - 03.2022
- Plan individually-designed treatment programs according to progress and limitations to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
- Answer questions from patients via email, phone and in person.
- Document each patient case with updates in the computer system.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Follow all HIPAA rules and regulations regarding patient confidentiality.
- Teach patients how to live within limits of capabilities and celebrate successes. Teach patients uses of wheelchairs, braces, canes, crutches and walkers.
- Aid and counsel patients adjusting to permanent physical disabilities.
- Manage acute and chronic conditions with understanding regarding complex therapy needs.
- Communicate pertinent results, progress or challenges to target and restore mobility for patients.
- Advocated for patient needs, ensuring that all therapy sessions were patient-centered and goal-oriented.
Federal Work Study Student
Herzing University
09.2018 - 12.2019
- Federal Work Study Student.
- Implemented office efficiency improvements to streamline task delegation.
- Responsible for keeping study areas neat and orderly.
- Answer phones and direct calls to the appropriate party.
- Complete tasks given by staff in a timely manner for their classes.
- Assist with events hosted by school.
- Learned software to create student IDs.
- Determined solutions for issues involving students, professors or administrative Personnel.sonnel.
- Ensure the beverage station was stocked and clean.
- Create and document cleaning of hydrocollator.
- Train new federal work study students.
- Wash, fold and restock laundry for nursing and physical therapist assistant labs.
Customer Service Representative
City Screen Print & Embroidery
06.2017 - 12.2018
- Communicate with customers to ensure accurate order entry.
- Resolve problems that arose with orders.
- Answer phone calls and take orders or direct to the appropriate person.
- Liaised between cross-functional groups involved in production, design and delivery of products.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Educated customers on special pricing opportunities and company offerings.
- Worked under strict deadlines and responded to service requests.
Customer Service Representative/Sales Manager
Will Enterprises
08.2016 - 08.2017
- Improved productivity by providing CSR performance feedback for corrective action.
- Quickly learned computer program utilized by the company.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Administrative Services
Hales Corners Care Center
09.2015 - 08.2016
- Learned computer program used.
- Keep resident profiles updated.
- Understand confidentiality policies.
- Manage time to get all tasks done.
- Answered and directed incoming calls using a multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Prepared, compiled and filed documents as directed.
- Sorted incoming mail and directed to correct personnel each day.
Dental Assistant/Sanitation
Elmbrook Family Dental
06.2015 - 09.2015
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnosis and treatment.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
Cahsier
Amazing Goodwill
09.2014 - 06.2015
- Sorted through donations and priced them.
- Helped take donations or help load purchased furniture.
- Assisted with purchases, locating items and signing up for rewards programs.
- Trained new team members in cash register operation, stock procedures and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Certified Nursing Assistant
Linden Grove New Berlin
03.2011 - 09.2014
- Prioritize resident's daily care according to personalized care plans.
- Prep for, and assist with, R.N. for resident procedures.
- Train new CNAs and teach nursing students tasks.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected specimens, monitored vitals (blood pressure, pulse, SpO2) and maximized patient comfort to maintain an optimal environment.
Education
Associate of Applied Science - Physical Therapist Assistant
Herzing University
Brookfield, WI04-2020
General Education - Dental Hygiene
Waukesha County Technical College
Waukesha, WI09-2017
General Education - Health Science
University of Milwaukee Wisconsin
Milwaukee, WI09-2010
High School Diploma -
Wisconsin Lutheran High School
Milwaukee, WI05-2010
Skills
- Teamwork
- Orthopedics
- Conflict Resolution
- Data Analysis
- Multidisciplinary team collaboration
- Financial Reporting
- Verbal and Written Communication
- Proficient with NetHealth Software
- Time Management
- Therapeutic Exercise & Treatment Planning
Certification
- Physical Therapist Assistant (License Number: 3076 - 19)
- CPR/AED Certified (ID Number: 1F167BD)
Timeline
Director of Rehabilitation
Powerback Rehab
10.2023 - Current
Physical Therapist Assistant
Powerback Rehab
03.2022 - Current
Physical Therapist Assistant
Select Rehabilitation
11.2020 - 03.2022
Federal Work Study Student
Herzing University
09.2018 - 12.2019
Customer Service Representative
City Screen Print & Embroidery
06.2017 - 12.2018
Customer Service Representative/Sales Manager
Will Enterprises
08.2016 - 08.2017
Administrative Services
Hales Corners Care Center
09.2015 - 08.2016
Dental Assistant/Sanitation
Elmbrook Family Dental
06.2015 - 09.2015
Cahsier
Amazing Goodwill
09.2014 - 06.2015
Certified Nursing Assistant
Linden Grove New Berlin
03.2011 - 09.2014
- Physical Therapist Assistant (License Number: 3076 - 19)
- CPR/AED Certified (ID Number: 1F167BD)
Associate of Applied Science - Physical Therapist Assistant
Herzing University
General Education - Dental Hygiene
Waukesha County Technical College
General Education - Health Science
University of Milwaukee Wisconsin
High School Diploma -
Wisconsin Lutheran High School
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