Sonya Torres
Haslet,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Having worked both on the floor doing manual labor and behind a desk using computer/customer service skills inside the warehouse handle multiple responsibilities simultaneously while providing exceptional job expectations. Being reliable, punctual, hardworking, and thriving for achievements. Proven willingness to take on any task to help support the team and help the business succeed. Always open to improve and learn new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Copart
08.2023 - 09.2024
- Receive and process payments.
- Update lot (vehicle) notes in the system.
- Answer multi-line telephone in a professional manner.
- Face to face customer interaction.
- Use company resources to gather information and offer solutions to meet customer needs.
- Contact clients to obtain vehicle pick-up information.
- File documents according to criteria.
- Process mail incoming and outgoing per criteria.
- Read and interpret various reports and documents.
- Proper completion of sale documents.
- Other duties as assigned.
Behavioral Health Technician
Trinity Springs Pavilion for Psychiatric Services
09.2021 - 07.2022
- Assists in the delivery of direct patient care as assigned by the nurse, reporting and documenting results including vital signs and specimens.
- Assists in maintaining a therapeutic milieu with professional behavior and communication by engaging patients in groups, and reporting patient participation and needs to the nurses and interdisciplinary treatment team.
- Assists with admission, dismissal, and transfer of patients, and checks the patient's property and secures valuables according to policy and procedures.
- Assists patients in activities of daily living, engages with patients utilizing individuals' coping/treatment plan to attend to their needs, and provides assistance in non-aggressive crisis management.
- Assists in maintaining patient safety by utilizing non-aggressive patient management and environmental rounds.
- Escorts patients within the facility, to other departments, and to outside activities; transports patients in a van as needed.
- Maintains patient confidentiality at all times on or off premises.
- Completes hand-off communication with nurses and other staff when coming on and off the unit to ensure patient safety and monitoring.
- Maintains close observation as ordered by the physician and documentation completed according to departmental policy and procedures. Evaluates, records, and provides for the day-to-day needs of mentally, emotionally, and/or developmentally disabled patients.
- Maintains cleanliness of the unit in collaboration with the housekeeping department.
Senior Detail Assistant/ Customer Service
JCPenney Logistics Center
08.2016 - 06.2018
- Answer all inbound calls from JCPenney fine jewelry Stores; status of jewelry repair, shipment of repair, explanation of estimate for repair, Care Plan inquiries and Estimate approvals and/or Declines
- Coordinate on specific orders as needed: Rush orders, difficult orders, anniversary, birthday, wedding, and any special orders to ensure prompt customer service as well as 100% customer satisfaction
- Unloaded incoming merchandise from UPS
- Logged each piece into our JAWS system with completed very specific detailed description and verify care plan
- Log-out all completed repaired jewelry, verify correct customer and store
- Print shipping labels, pack and ship out all completed repairs for that day
Jewelry Repair Technician
JCPenney Logistics Center
07.2015 - 08.2016
- Cleaned and polish all repaired jewelry on a daily basis
- Processed an average of 350-450 transactions (Cleaned items) each day in a timely manner
- Always exceeded my quota each day
- Check merchandise Plated all jewelry 925, White gold, rose gold and silver
- Fine penning detail
- Made sure all chemicals were handled safely as instructed and disposed of properly
- Check quality control of all jewelry before being sent to ship out to the correct stores
- Built and maintained effective relationships with peers and Supervisors
- Kept work area clean and free from any safety hazards
- Volunteered in other departments when ours was slow
- Trained incoming temps or new hire
- Helped to correct others mistakes and not blame anyone only resolve the issue at hand
Merchandising Assistant/Special Projects
JCPenney Logistics Center
02.2013 - 07.2015
- Promoted to the front desk
- Creating and assigning warehouse associates teams with daily folder assignments, as well as placing temporary associates with a group
- Organized and make sure all supplies are accounted for and are functional
- Billing for supplies needed and ordering supplies
- Directing AGV's from DMS and accurately assigning fork-lifters to place pallets in available space
- Auditing associates completed work to assure all is done as instructed
- Answering/Directing incoming calls when needed
Merchandise Handler/Special
JCPenney Logistics Center
04.2012 - 02.2013
- Locating, preparing and affixing appropriate labels (such as pricing and RFID tags)
- Packing, labeling and scanning cartons, as required
- Sorting and routing cartons
- Entering the appropriate information in inventory systems as acquired
- Performs processing activities, as assigned
- Moves cartons from one location to another, either manually or mechanically
- Superior capacity of understanding new concepts and applying them correctly
- I adapt to new concepts and situations quickly
- Very persistent as well as staying accurate and meeting production
Merchandise Handler/ Shoe.Com
JCPenney Logistics Center
01.2012 - 04.2012
- Warehouse functional area, including receiving, replenishment, shipping, Online shoe order filling, and returns to ensure on time and accurate receipt and delivery of inventory
- Received online orders from customers
- Accurately pick, pack and ship material to correct destination, by following related policies and procedures
- Identified and communicated material and inventory issues or shortages to mitigate production disruptions
- Making sure surrounding work areas are clean and safe working environment
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FLNursing
West Coast University
Richardson, TXGED - undefined
Tarrant County College
Fort Worth, TX01.2013
Skills
- Assistant Management
- Creative Problem Solving
- Team leadership
- Time management
- Attention to detail
- Excellent multi-tasker
- Dedicated team player
- Strong communication skills
- Service desk team management
- Customer services skills
- Employee training
Certification
- First Aid/CPR
- Behavioral Health Certifications
Timeline
Customer Service Representative
Copart
08.2023 - 09.2024
Behavioral Health Technician
Trinity Springs Pavilion for Psychiatric Services
09.2021 - 07.2022
Senior Detail Assistant/ Customer Service
JCPenney Logistics Center
08.2016 - 06.2018
Jewelry Repair Technician
JCPenney Logistics Center
07.2015 - 08.2016
Merchandising Assistant/Special Projects
JCPenney Logistics Center
02.2013 - 07.2015
Merchandise Handler/Special
JCPenney Logistics Center
04.2012 - 02.2013
Merchandise Handler/ Shoe.Com
JCPenney Logistics Center
01.2012 - 04.2012
GED - undefined
Tarrant County College
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Nursing
West Coast University
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