Summary
Overview
Work History
Education
Skills
Websites
Certification
LANGUAGES
Timeline
Generic
Sonya Tremblay

Sonya Tremblay

Houston,TX

Summary

14 Years of experience managing projects with Dealertrack DMS software, coupled with my prior work in the automotive, financing, and accounting sectors, I bring a wealth of knowledge and expertise to our team. I'm a self-starter who is deeply passionate about delivering value to our customers. My strong communication skills enable me to define requirements clearly, develop comprehensive project plans, manage project budgets and deadlines effectively, and report on post-project success. I pride myself on being technically savvy and able to work independently, yet I thrive in a supportive and collaborative environment where I can mentor and train others. I am highly motivated with excellent teamwork skills, combined with the discipline to work diligently. My empathy for others, including both internal and external partners, allows me to lead people, understand their issues, and come up with win-win solutions. I maintain a positive attitude and can quickly adjust to company activities, feeling comfortable wearing multiple hats. Attention to detail, organization skills, and tenacity are my hallmarks. Additionally, I am committed to effectively and proactively communicating with customers, building trusted advisor relationships. I look forward to continuing to work together and achieve great things.

Professional Implementation Manager prepared for leadership in driving effective project execution. Skilled in strategic planning, process improvement, and client engagement. Strong focus on team collaboration, adaptability, and achieving successful outcomes. Expertise in stakeholder communication, resource management, and delivering high-impact solutions.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Implementation Manager/ Project Manager

Cox Automotive/ Dealertrack DMS
09.2019 - Current
  • Lead, manage and support implementations for customers deploying and integrating products within various environments
  • Planning, execution, and oversight of client and internal deliverables by identifying and tracking key milestones for the project, isolating critical path vulnerabilities, and developing and executing a corrective action plan to bring the project back on track.
  • Lead the implementation, including customer resources in determining customer requirements and translating requirements into operational plans, delivering configurations, documentation, and leadership
  • Work in conjunction with other Enterprise project managers, Account managers, and Client Success managers to ensure the best-in-class experience for our clients
  • Monitor and review all project tasks including project risks, project cost, project schedule, and resource requirements
  • Analyze, understand, and improve tools and processes to enhance implementation effectiveness
  • Ensure a high level of customer satisfaction with the product implementation process
  • Manage external vendors/integration partners providing systems integration services during the project implementation
  • Assist Sales & Account Management in determining Professional Services requirements and scope
  • Provide training/knowledge transfer to clients for technical and non-technical audiences
  • Oversee the entire implementation and integration lifecycle, including the client experience and flow of internal operations.
  • Negotiated contracts with vendors and suppliers, securing favorable terms while adhering to budget constraints for clients' benefit.
  • Reduced project risks by conducting thorough assessments of potential challenges before beginning implementations, allowing proactive mitigation strategies to be put in place.

Lead Installer/Senior Implementation Specialist

Dealertrack Systems, Inc.
11.2013 - 09.2019
  • Train Controllers and all accounting staff on how to use the DMS : Factory financials, DOC, and all month-end duties.
  • Expert in all departments of a dealership: Service, Parts, Sales, Payroll, Body Shop, Quick Lane, and Accounting.
  • Travel to various unanticipated client sites in the U.S. and Canada
  • Manage installation teams and all staff involved in the installation process.
  • Track and anticipate challenges before they become risks.
  • Ensure accurate data transfer, training, and implementation of systems.
  • Maintain relationships with customers regarding installation
  • Ability to perform multiple tasks in a fast-paced environment with significant strength and experience in managing complex, concurrent case management duties
  • Ensure appropriate staffing of installation teams. Customize the DMS systems to meet customer requirements while maintaining compliance with finances.
  • Strong Dealership Accounting and Business experience.
  • Experience with automobile sales and financing & principles of accounting
  • Communicate with internal and client teams effectively to ensure expectations are set and all deliverables are met on schedule.
  • The ability to focus and work quickly with great accuracy.
  • Handled incoming calls daily while providing excellent customer service.
  • Handled incoming calls daily while providing excellent customer service.
  • Coach team members on effective sales strategies to boost retention results.
  • Providing excellent customer service.
  • Handled incoming calls daily while providing excellent customer service.
  • Improved customer satisfaction by providing efficient and accurate installations.
  • Reduced installation errors, implementing thorough quality control measures.
  • Mentored junior installers, fostering a positive learning environment for skill development.
  • Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.

DMS Installer

Dealertrack Technologies
06.2013 - 11.2013
  • Train dealership users on the DMS software in one-on-one and classroom-style environments.
  • Customize software settings to meet customer requirements.
  • Validate data conversion from prior DMS including manual conversions.
  • Able to accomplish the entire installation from week one, go live, week three, and week four.
  • Capable to provide consulting for a year or two after the installation.
  • Resolve problems and concerns from customers with higher volume dealerships.
  • Full knowledge of the Dealer Management Systems software (DMS), Inventory Management, Sales/F&I Solutions, Interactive Marketing Solutions, Electronic Motor Vehicle Registration, and Titling applications.
  • Thru the years I have built trusted relationships with decision-makers at the Executive Level of the strategic dealership groups as well as at the Dealer Principal and departmental managers at a dealership level.
  • Highly organized and self-motivated.
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.

Bilingual Installer

Dealertrack Canada
07.2011 - 06.2013
  • Recipient of Customer First Award & Excellence in Action; 2012, 4th quarter.
  • Responsible for successful installation and training in the DMS application.
  • In-depth knowledge of all aspects of the auto dealership departments and processes.
  • I am resolving challenging concerns via customer support.
  • Customizing software settings to meet customer requirements.
  • Validating data conversion.
  • Proven record of successful interactions with exemplary results while assisting through challenges and training with Dealer Principals, Controllers, General Managers, F&I Managers, Sales Managers, Parts, Service, and Body Shop.
  • Planning and organizing skills showcased while effectively executing the planned schedule and work requirements with minimum supervision.
  • Able to independently prioritize resources to accomplish goals.

Customer Service & Daimler Truck Financial/Lease Maturity Advisor

Mercedes Benz Financial
10.2010 - 07.2011
  • Multi-Branded Position (MBF - DTF - Smart - MB Commercial).
  • Direct communication with internal and external customers, dealers, attorneys, auctions, title and tag agencies, state taxing jurisdictions, and brand partners.
  • Provide high levels of customer satisfaction in an effort to provide value and build loyalty with the end-users of all brands represented.
  • Provide support and resolution through timely responses with lease-end processes and options with assigned accounts.
  • Knowledge of FAW, CASS, CARS, Info Lease & TFAM.

Bilingual Lease Maturity Advisor

Chrysler Financial
02.2009 - 01.2010
  • Experience in the financial services industry, including collections and customer service.
  • Knowledge of FAW, CASS, CARS, Lemans, and Info Lease.
  • Provided day-to-day customer service, lease extensions, and promoted dealer sales.
  • Discussed the lease-end process and options with assigned accounts.
  • Set up accounts for repossession if the vehicle was not returned in a timely manner.
  • Analyzed payment history and vehicle condition to determine the worthiness of a lease extension.
  • Handled on average 100-120 combined incoming and outgoing calls daily.

Projects and Events Manager (Contract)

Thomson Reuters
05.2008 - 01.2009
  • Increased net revenue by winning over new clients and identifying areas of value from existing clients.
  • Maintain past successful proposal activity for research when new possibilities arose.
  • Produce marketing opportunities through sponsorships, key regional events, and trade shows.
  • Increased efficiency/deliverability and reduced/restrained cost of marketing plans while maintaining the budget.
  • Handle PR for high-level executives; PR liaison to Corporate Communications for Media Relations and create new promotional documents.
  • Plan and coordinate Board meetings, events, tradeshows, galas, and conferences; responsible for strategy, execution, measurement, and recommended improvements.
  • Negotiate with external service partners to create and offer value-added programs.
  • Achieve the annual revenue target and profitable growth.

Vice President

Notion Marketing Inc.
06.2001 - 09.2007
  • Responsible for 1 million annual revenues for advertising magazines and trade shows.
  • Increase sales from half a million in 2001 to $1 million in 2002.
  • Developed, prepare, maintain monthly ads, quarterly and annual reports and track proposals.
  • Negotiate contracts and work on their adaptation in Canada and the United States.
  • Hire sales staff and enhance team performance through effective building strategies.
  • Identify, recommend, develop, implement, and support cost-effective Business solutions.
  • Attend trade shows all over North America to review competitors' products.
  • Produce written reports for management detailing open action items and launch status.
  • Cultivated strong relationships with key stakeholders, including customers, vendors and create long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.

Show Manager/Director of Sales

Corporation of Master Electricians
06.2000 - 06.2001
  • Supervise Sales and Account Managers across North America.
  • Developed and implemented strategies to achieve a sales increase of 50% per year.
  • Led the team of sales professionals to attain aggressive revenue targets.
  • Manage multiple projects, maintaining superior customer satisfaction and retention.
  • Provide events information; prepare and order products and literature.
  • Enhanced event experiences by orchestrating seamless coordination and communication between various departments.
  • Exceeded client expectations by delivering customized experiences tailored to their unique needs.
  • Cultivated a positive work environment among team members through effective leadership, motivation, and support.
  • Delivered engaging events with meticulous attention to detail in all aspects of production and execution.

Education

Associate of Science - Business and Communication

Humber College
Toronto Ontario Canada

Skills

  • Extensive experience working with several software solutions, including Salesforce and Retail Solutions products in my assigned domain: Back Office-DT DMS, Fixed Ops-DT DMS/Xtime, Retail-DT DMS/ VIN Solutions/Deal Central/DT F&I My familiarity with these platforms allows me to navigate and utilize their features efficiently, enhancing productivity and streamlining operations
  • One of my strengths is my ability to present complex data in a clear and easy-to-understand manner I believe this skill is crucial for ensuring that everyone, regardless of their technical background, can grasp the information being presented
  • I have a proven track record of organizational skills Whether it's managing projects, coordinating tasks, or maintaining documentation, I strive to keep everything orderly and systematic
  • Communication, strong experience in interacting with upper management within dealerships, ensuring that all communications are clear, professional, and effective
  • Advanced understanding of basic office applications This includes Word, Excel, Windows, MS Office, and various presentation software such as Keynote and PowerPoint My proficiency with these tools enables me to create comprehensive reports, presentations, and documents that support our objectives
  • User acceptance testing coordination
  • Software implementation
  • Project scheduling

Certification

Dealertrack: GL Accounting Certification; Customer Service & Phone Skills Certification

LANGUAGES

Fluent in French, English, and basic Spanish.

Timeline

Senior Implementation Manager/ Project Manager

Cox Automotive/ Dealertrack DMS
09.2019 - Current

Lead Installer/Senior Implementation Specialist

Dealertrack Systems, Inc.
11.2013 - 09.2019

DMS Installer

Dealertrack Technologies
06.2013 - 11.2013

Bilingual Installer

Dealertrack Canada
07.2011 - 06.2013

Customer Service & Daimler Truck Financial/Lease Maturity Advisor

Mercedes Benz Financial
10.2010 - 07.2011

Bilingual Lease Maturity Advisor

Chrysler Financial
02.2009 - 01.2010

Projects and Events Manager (Contract)

Thomson Reuters
05.2008 - 01.2009

Vice President

Notion Marketing Inc.
06.2001 - 09.2007

Show Manager/Director of Sales

Corporation of Master Electricians
06.2000 - 06.2001

Associate of Science - Business and Communication

Humber College