Sonya Vervoorn
Noblesville
Summary
Dynamic Registered Behavior Technician with expertise in applied behavior analysis and crisis management at Fox Behavior Group. Proven track record in enhancing client outcomes through individualized behavior intervention plans and fostering strong relationships with clients and families. Skilled in data analysis and committed to continuous improvement in service delivery.
Professional behavior technician with strong skills in implementing and monitoring behavior intervention plans. Skilled in applied behavior analysis, data collection, and progress monitoring. Collaborative team member focused on achieving positive outcomes and adapting to evolving needs. Reliable and driven by results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Fox Behavior Group
Carmel, IN
10.2022 - Current
- Implemented individualized behavior intervention plans to improve client outcomes.
- Conducted data collection and analysis to monitor progress in behavioral goals.
- Developed and maintained positive relationships with clients and families for effective support.
- Enhanced communication skills through regular interactions with clients, staff, and caregivers.
- Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
Chat Support Representative
Vivint
Cedar City, UT
05.2019 - 10.2022
- Resolved customer inquiries through live chat, ensuring prompt and effective solutions.
- Assisted customers with account management, enhancing user experience and satisfaction.
- Documented customer interactions in CRM system, maintaining accurate records for quality assurance.
- Collaborated with cross-functional teams to address complex service issues efficiently.
- Trained new team members on chat support protocols, fostering knowledge transfer and team cohesion.
- Analyzed customer feedback to identify trends, informing service improvement initiatives.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
After-School Program Leader
YMCA
Prescott, AZ
07.2015 - 12.2016
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated collaborative learning environments to enhance student participation and understanding.
Education
High School Diploma -
Prescoot High School
Prescott, AZSkills
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Reinforcement procedures
- Behavior intervention plans
- Functional behavior assessment
- Crisis management
- CPR AED Certified (CPR AED)
- Seizure Recognition and First Aid Certified
- First Aid Certified
Certification
- RBT - Registered Behavior Technician
- BLS
- Seizure Recognition and First Aid Certification
Timeline
Registered Behavior Technician
Fox Behavior Group
10.2022 - Current
Chat Support Representative
Vivint
05.2019 - 10.2022
After-School Program Leader
YMCA
07.2015 - 12.2016
High School Diploma -
Prescoot High School