Sonya Warlick
Real Estate Realtor
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Real Estate Agent
Atlanta Communities Real Estate Brokerage - Pamela Trapani
Atlanta, GA
01.2021 - Current
Delivery Dispatcher Director
Safe Delivery LTD
Atlanta, GA
04.2018 - 12.2022
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Worked closely with customers to effectively resolve issues and complaints.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Provided training and guidance to new dispatchers.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Scheduled and dispatched drivers to locations in Name of Area.
- Examined cargo and freight shipments to check goods' condition.
- Entered shipping information into computer system and estimated freight and postal rates.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Advised clients on transportation and payment methods.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Administrative Assistant
Viewpoint Health
Lawrenceville , GA
03.2016 - 11.2019
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed department budgets and generated financial reports for management review.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Created and maintained databases to track and record customer data.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed strategies to streamline and improve office procedures.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Administrative Assistant Genetic Doctor
Nationwide Children’s Hospital
Columbus, Ohio
02.2012 - 08.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed department budgets and generated financial reports for management review.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Liaised between clients and vendors and maintained effective lines of communication.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Performed research to collect and record industry data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Established administrative work procedures to track staff's daily tasks.
Education
Communication And Media Studies - Media Studies
The University of Cincinnati
Cincinnati, OH 04.1992 - 04.2022
Marketing Major
The Ohio State University
Columbus, Oh 04.2003 - 04.2025
Real Estate License - Real Estate
Georgia MLS
Atlanta , GA 03.2017 - 06.2017
Interior Design - Interior Design
Penn Foster Career School
Scranton, PA 04.2004 - 04.2005
Skills
Rental management
Real estate law
Virtual tour creation
Leasing and sales
Excellent teamwork
Active [State Name] Real Estate License
MLS expert
Strong organizational skills
Client-oriented
Business Development
Staff Management
Works well independently
Administrative support
Timeline
Real Estate Agent
Atlanta Communities Real Estate Brokerage - Pamela Trapani
01.2021 - Current
Delivery Dispatcher Director
Safe Delivery LTD
04.2018 - 12.2022
Real Estate License - Real Estate
Georgia MLS
03.2017 - 06.2017
Administrative Assistant
Viewpoint Health
03.2016 - 11.2019
Administrative Assistant Genetic Doctor
Nationwide Children’s Hospital
02.2012 - 08.2014
Interior Design - Interior Design
Penn Foster Career School
04.2004 - 04.2005
Marketing Major
The Ohio State University
04.2003 - 04.2025
Communication And Media Studies - Media Studies
The University of Cincinnati
04.1992 - 04.2022