Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonya Webb

Linden,NC

Summary

Excelled in upselling services and fostering teamwork, significantly contributing to a cohesive work environment. Achieved increased loyalty and return visits through meticulous attention to detail and guest relations. Reliable experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills.

Overview

14
14
years of professional experience

Work History

Spa Associate

Hand And Stone Massage And Facial
10.2021 - Current
  • Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
  • Upheld strict confidentiality of client information, adhering to HIPAA guidelines when handling sensitive data.
  • Promoted spa packages and retail products effectively, increasing sales revenue for the business.
  • Assisted in maintaining a clean and serene spa environment, ensuring the utmost comfort for clients.
  • Collaborated with cross-functional teams such as therapists, estheticians, and management to achieve company goals and maintain a cohesive work environment.
  • Developed strong relationships with clients, resulting in increased loyalty and return visits.
  • Addressed client concerns or complaints diplomatically while providing solutions that ensured their continued patronage.
  • Managed front desk by answering phones, scheduling appointments, and greeting guests.
  • Recommended and sold spa packages and memberships based on client's preferences and needs.
  • Participated in team meetings and staff training sessions.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Caregiving

Mother
03.2020 - 08.2021
  • Took care of mother who was bedridden at home every day until passing in August 2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted client with daily living need to maintain self-esteem and general wellness.
  • Built strong relationships with client to deliver emotional support and companionship.

Assistant Property Manager

Kenney Realty Services
10.2018 - 03.2020
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Coordinated appointments to show marketed properties.
  • Planned special events such as lotteries, dedications and project tours.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Leasing and Marketing Manager

Kenney Realty Services
02.2010 - 10.2018
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Organized resident events to foster engagement and retention, resulting in strengthened community relations.
  • Analyzed rental applications to determine applicant eligibility, maintaining high-quality tenant selections for properties.
  • Collaborated with property managers to develop targeted marketing materials, showcasing unique property features.
  • Conducted market research to stay informed of competitor offerings, ensuring a competitive edge in the industry.
  • Generated leads through participation in industry events, networking opportunities, and strategic partnerships with local businesses.
  • Coordinated maintenance requests between tenants and property management teams to ensure timely resolutions to issues.
  • Managed administrative tasks, including processing rental applications, conducting background checks, and handling rent payments.
  • Delivered exceptional customer service during property showings by highlighting key amenities and answering questions about community features.
  • Provided support during move-in/move-out processes, ensuring a smooth transition for both tenants and landlords.
  • Assisted in the preparation of lease agreements, ensuring accuracy and compliance with local regulations.
  • Established strong relationships with potential renters by providing personalized tours of available properties tailored to their needs.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Leasing and Marketing Manager

Kenney Realty Services
02.2010 - 10.2018
  • Implemented customer service training programs for leasing staff members, emphasizing the importance of attentive listening skills when addressing tenant inquiries or concerns.
  • Coordinated open house events, showcasing properties to potential renters and contributing to increased lease signings.
  • Negotiated lease terms with prospective tenants, securing favorable agreements that benefited both parties while meeting company goals.
  • Represented the company at networking events and industry conferences, showcasing property offerings and building professional relationships with potential partners or clients.
  • Mentored junior leasing agents, providing guidance and support to enhance their professional development and performance outcomes.
  • Built strong relationships with local businesses, fostering partnerships that supported community events and enhanced property reputation.
  • Analyzed competitor pricing strategies, adjusting rental rates accordingly to remain competitive within the market.
  • Developed targeted advertising materials tailored to specific demographics, effectively reaching desired audiences and driving interest in available properties.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Planned special events such as lotteries, dedications and project tours.
  • Generated leads for sales and rental properties through cold calls and referrals.

Education

BBA - Business

Campbell University
Buies Creek, NC
12.1998

High School Diploma -

Pine Forest High School
Fayetteville, NC
06.1993

Skills

  • Upselling Services
  • Appointment Scheduling
  • Guest Relations
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Customer Service
  • Attention to Detail
  • Multitasking and Organization
  • Schedule Management
  • Answering Phones
  • Personal Assistance
  • Client satisfaction

Timeline

Spa Associate

Hand And Stone Massage And Facial
10.2021 - Current

Caregiving

Mother
03.2020 - 08.2021

Assistant Property Manager

Kenney Realty Services
10.2018 - 03.2020

Leasing and Marketing Manager

Kenney Realty Services
02.2010 - 10.2018

Leasing and Marketing Manager

Kenney Realty Services
02.2010 - 10.2018

BBA - Business

Campbell University

High School Diploma -

Pine Forest High School

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Sonya Webb