Sonya Wilcox

As a Litigation Assistant in the Tax Division, I support twenty or more trial attorneys with various responsibilities aimed at efficiently managing cases related to Internal Revenue laws. My key functions include:

• Research and Citation Verification: Utilizing automated legal reference systems to conduct basic research, compile relevant information, and verify legal citations.
• Document Processing: Preparing and processing legal documents, including entering E2 payroll data and initiating standardized legal forms necessary for specific legal actions, ensuring accuracy in format and timeliness.
• Case Management: Annotating case files and status records to accurately reflect receipt and due dates for responses or other required actions. I maintain a litigation calendar to track important dates such as oral arguments and travel schedules.
• Travel Coordination: Collecting travel data, preparing travel vouchers and authorizations, verifying submitted information, and obtaining necessary signatures.
• File Maintenance: Establishing and maintaining comprehensive legal case files, including updates to reflect the legal and administrative status of cases and applications.
• Documentation Support: Photocopying and organizing briefs, record appendices, exhibits, original documents, and relevant correspondence, ensuring all materials are readily available for attorneys.
• Quality Assurance: Reviewing and proofreading completed work to ensure clarity and correctness, free of grammatical and spelling errors.
• Additional Responsibilities: Performing other duties as assigned to support the legal team and enhance the efficiency of the Division.

Through these varied tasks, I ensure the attorneys receive the necessary support to effectively handled litigation matters within the Tax Division.

In my role as a Secretary (OA) supporting the Provost Marshal at Walter Reed Army Medical Center (WRAMC), I provided vital technical and administrative assistance, focusing on the planning, coordination, and monitoring of all administrative support activities. Key responsibilities included:

• Administrative Policy Implementation: Developed and enforced administrative policies and procedures related to the police force, thereby enhancing operational efficiency and service delivery.
• Office Support Management: Managed the reception and distribution of materials, maintained documents and action controls, and established comprehensive filing systems for records, resources, and reference materials. Responsible for maintaining an activity calendar and ensuring adequate office supplies were stocked.
• Timekeeping Duties: Oversaw the accurate maintenance of time cards and leave slips, ensuring timely processing and compliance with relevant policies.
• Correspondence Management: Reviewed incoming correspondence, publications, regulations, and directives to assess relevance to the organization. Took initiative to act on pertinent items and sought clarification when necessary.
• Onboarding Support: Assembled personnel background materials for new employees for the supervisor's use, aiding in performance appraisals and monitoring disciplinary status.
• Reporting and Data Management: Prepared various reports, including statistical, graphic, and narrative summaries of program activities, using data extracted from office records and personnel folders via spreadsheets and Microsoft Office software.
• Office Management: Organized and maintained office files and records, and procured necessary office supplies and equipment to support operational needs.
• Communication Liaison: Served as a point of contact for visitors and phone inquiries to the Provost Marshal's Office. Assessed the nature of calls and visits to address concerns directly or redirect them accordingly.
• Staff Guidance and Liaison: Acted as a buffer and liaison between the supervisor and staff, providing timely advice on procedures and requirements to ensure compliance with directives and policies.
• Action Tracking: Maintained control records on incoming correspondence and action items, diligently following up to ensure timely responses and completion of tasks.

Through these varied responsibilities, I supported a cohesive office environment and ensured the efficient functioning of administrative operations within the Provost Marshal's Office.

As an Administrative Assistant in the Provost Marshal Office, I provided essential support to ensure the efficient operation of the office. My key responsibilities included:

• Office Coordination: Facilitated daily office activities, including managing calls, scheduling appointments, and directing visitors to the appropriate personnel.
• Document Preparation: Created and edited correspondence, reports, and other documents to ensure clarity, accuracy, and adherence to organizational standards.
• File Management: Organized and maintained physical and digital filing systems for easy retrieval of documents and records, ensuring compliance with privacy and security regulations.
• Meeting Support: Coordinated meetings by preparing agendas, taking minutes, and following up on action items to ensure all tasks are completed in a timely manner.
• Data Entry and Management: Inputted data into various databases and tracking systems, maintaining accurate records of office activities and transactions.
• Communication Facilitation: Served as the point of contact for internal and external communications, fostering effective information flow between the office and stakeholders.
• Supply Management: Monitored and ordered office supplies, ensuring that the office is adequately stocked for daily operations.
• Assisted with Budgeting: Supporting budget preparation and monitoring by compiling relevant data and processing purchase requests when needed.
• Event Planning: Assisted in the planning and organization of events and training sessions, including logistics such as venue selection and material preparation.
• From December 27, 2003, until May 2, 2004, when I was promoted, my duties encompassed responsibilities from both the Secretary (OA) GS-0318-5 and GS-0318-7 positions. I served as the Administrative Assistant for the Operations Office, as well as the Lead Secretary to the Chief Provost Marshal at Walter Reed Army Medical Center (WRAMC), and acted as the Master Time Keeper.
  
  By performing these varied tasks, I contributed to the overall efficiency and productivity of the Provost Marshal Office, helping to maintain a professional and organized work environment.

As an IT Technical Support Specialist, my role involves providing comprehensive technical support and ensuring the smooth operation of IT systems within a government setting. Key responsibilities included:

• User Support and Troubleshooting: Offering technical assistance to end-users via various channels (phone, email, and in-person) to resolve hardware, software, and network issues promptly and effectively.
• System Maintenance: Performing regular maintenance on IT systems, including updates, patches, and upgrades to ensure optimal performance and security.
• Installation and Configuration: Setting up, configuring, and deploying new hardware and software for users, ensuring all systems are properly integrated and functioning.
• Network Administration: Assisting in monitoring and maintaining network infrastructure, including switches, routers, and firewalls to support reliable connectivity and data security.
• Documentation and Reporting: Maintaining accurate records of support requests, resolutions, and equipment inventory. Generating reports on common issues to identify trends and improve service delivery.
• Training and Guidance: Providing training sessions and informational resources to help users understand software applications, systems, and best practices for IT security and efficiency.
• Collaboration with IT Teams: Working closely with other IT staff to identify and implement solutions for complex technical issues and to facilitate infrastructure improvements.
• Security Compliance: Ensuring compliance with federal IT security requirements and guidelines, including maintaining user access controls and conducting security audits as necessary.
• Help Desk Management: Overseeing help desk operations, prioritizing requests, and managing ticketing systems to ensure timely resolution and customer satisfaction.

Through these responsibilities, I ensured that IT services are delivered efficiently, supporting the mission and operations of the agency effectively.

As a Legal Administrative Assistant with IT support responsibilities at a law firm focused on lobbyist activities, my role was essential in ensuring both administrative efficiency and technological support. This dual-function position allowed me to assist legal professionals while also managing IT needs unique to the firm's operations. My duties included the following:

Administrative Support:

• Assisted attorney's and partner's in preparing legal documents, including briefs, memos, and correspondence related to lobbying efforts.
• Maintained the comprehensive filing systems, ensuring that all documents are organized and accessible for legal and compliance purposes.
• Managed calendars, schedule appointments, and coordinate meetings for attorneys, particularly those dealing with clients, government officials, and advocacy groups.

Research and Compliance:

• Conducted research on legislative issues and regulatory changes impacting clients’ interests and provide summaries for attorneys.
• Ensured compliance with federal and state lobbying regulations and maintain accurate records of lobbying activities and expenditures.

IT Support:

• Provided technical assistance, troubleshooting any issues with office equipment, computers, and software applications.
• Maintained the law firm's digital filing storage system, ensuring data security and easy access for authorized personnel.
• Implemented and supported software solutions that enhance case management and client interaction, focusing on tools tailored for the legal field.

Communication:

• Acted as a liaison between attorneys and clients, providing timely updates on legal matters and responding to inquiries.
• Facilitated communication within the firm related to project statuses and upcoming deadlines.

Event Coordination:

• Assist in organizing events, seminars, and meetings related to lobbying efforts, including arranging venues and managing guest lists.
• Quality Control:
• Review and proofread all outgoing documents for clarity and accuracy, ensuring professionalism in all firm communications.

In this role, I played a crucial part in the law firm’s operations by combining administrative excellence with IT support, allowing legal professionals to focus on advocating for their clients’ interests in the lobbying sphere. My contributions help streamline workflow, maintain compliance, and enhance overall productivity within the firm.

In my role as a Sales Store Checker for the Federal Government, I ensured the effective operation of sales transactions, inventory management, and customer service. My main responsibilities included:

• Customer Interaction: Assisted customers with purchases by providing information about products, processing transactions accurately, and addressing any inquiries or concerns to enhance their shopping experience.
• Inventory Management: Monitored stock levels, conducting regular inventory checks, and ensuring the accurate recording of inventory adjustments to maintain optimal stock levels and prevent shortages.
• Sales Processing: Operated point-of-sale systems to process cash and credit transactions efficiently while maintaining the highest level of accuracy in recording sales and handling money.
• Store Organization: Kept the sales floor organized and presentable, including restocking shelves, setting up displays, and ensuring that all products are correctly labeled and priced.
• Compliance and Security: Adhered to all safety and procedural guidelines to create a secure shopping environment for customers and safeguard against theft or loss.
• Reporting: Prepared daily sales reports and inventory status updates to assist management in making informed decisions regarding stock levels and product ordering.
• Team Collaboration: Worked closely with other staff members to ensure smooth store operations and uphold a standard of exceptional customer service at all times.

Through these responsibilities, I contributed to the overall success of the store and enhanced the shopping experience for customers while maintaining a smooth operational flow.