Sonya Williams
Muskegon,MI
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
10
10
years of post-secondary education
Work History
Shift Leader
Walgreens
Muskegon , MI
09.2019 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Automotive Department Manager
Sears
Muskegon , Michigan
11.2018 - 03.2019
- Increased part shipment ratings by 10% through effective management of recall projects.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Achieved 6% increase in productivity in fixed operations, parts and service department.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
News Director/anchor
Wmkg Tv
Muskegon , Michigan
04.1997 - 09.2006
- Assigned stories, delegated work and edited pieces.
- Assisted team members with researching stories, finding guests and conducting interviews.
- Used Microsoft to edit stories.
- Wrote and delivered 12 daily pieces in deadline-driven environment.
- Oversaw development of as many as 50 news stories each week.
- Edited, proofread and fact-checked content for accuracy.
- Fact-checked breaking news headlines by performing background research.
- Participated in editorial meetings to discuss story ideas and content.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
- Presented developments in stories in live broadcasts and recordings.
- Developed relationships with sources and contacts to gain additional insight.
- Planned and conducted research and pitched long-form stories to promote investigative news topics.
- Broadcasted and blind read copy for advertisements and breaking news developments.
- Researched and analyzed newsworthy events, trends and issues.
- Coordinated with photographers, videographers and graphic designers to supplement stories with multimedia content.
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
- Selected material to develop interesting and professional presentations for different formats.
- Drafted news headlines for broadcasting to capture listeners with clear and condensed writing.
- Anchored popular broadcast program with good ratings and audience engagement.
- Reported from field locations and wrote stories under tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
Education
None - Communications
Muskegon Baker College
Muskegon, MI 09.1996 - 01.2007
Skills
Daily workflows
Safety processes and procedures
Technical Support
Strong verbal and written communication
Cash Handling
Complaint resolution
Staff education and training
Creative problem-solving
Client Service
Good Telephone Etiquette
Maintenance and Repair
Decision-Making
Timeline
Shift Leader
Walgreens
09.2019 - Current
Automotive Department Manager
Sears
11.2018 - 03.2019
News Director/anchor
Wmkg Tv
04.1997 - 09.2006
None - Communications
Muskegon Baker College
09.1996 - 01.2007