SONYA WILLIAMS
Decatur,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
Work History
Secratary/Manager
Lewis Auto Sales
Decatur, IL
11.2021 - Current
- Answered phone calls and emails in a timely manner.
- Performed basic bookkeeping duties such as reconciling accounts payable and receivable statements.
- Provided support to executive team by managing calendars, scheduling appointments and organizing events.
- Monitored emails sent to the company email address; responded to inquiries in a timely manner.
- Performed general office duties such as photocopying, faxing, scanning.
- Greeted visitors in a professional manner and provided them with assistance as needed.
- Developed an efficient filing system for documents related to personnel records.
- Verified accuracy of invoices before submitting them for payment approval.
- Managed office operations and procedures, including recordkeeping systems, filing systems, supply requisition, mail distribution and other administrative services.
- Generated invoices for clients based on their orders or contracts.
- Processed vendor payments according to established timelines.
- Maintained a high level of confidentiality in all areas of work.
- Answered telephones, directed calls, and took messages.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Pitched in to help with office tasks during busy periods and staff absences.
- Monitored office supplies to replenish needed inventory before depletion.
Home Care Provider
Earl Peterson
Decatur, IL
01.2023 - 09.2023
- Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
- Collaborated closely with families to provide support and guidance.
- Developed individualized care plans for each client based on their physical and mental needs.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Conducted regular assessments to identify any changes in the client's condition or needs.
- Provided companionship through conversation and recreational activities.
- Provided transportation to medical appointments and errands.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Responded promptly to emergency situations involving clients.
- Assessed home environment for potential safety hazards or risks to the client's well-being.
- Developed individualized plans of care based on each client's needs.
- Educated family members on proper care techniques for their loved one.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Encouraged social interaction among clients to maintain positive mental health.
- Administered medications in accordance with physician instructions.
Home Health Aide
Addus
Decatur, IL
02.2016 - 11.2022
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Participated in developing individualized care plans based on medical orders and assessments.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Provided companionship and monitored health condition of clients.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Prepared meals and snacks according to prescribed diets.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Engaged patients in recreational activities such as reading books or playing games.
- Transported clients to doctor appointments and social events.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Server/Secratary/Manager on Duty
Pizza HUt
Forsyth, IL
01.2006 - 03.2016
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted guests and provided menus.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
CSR
StarTek
Decatur, IL
06.2007 - 02.2012
- Developed strategies to improve quality of customer service delivery.
- Maintained up-to-date knowledge of company products and services.
- Performed account maintenance activities such as updating client information in databases.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Documented all conversations with customers in CRM software according to company standards.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Participated in team meetings or training sessions when necessary.
- Assisted in the development of customer service procedures and policies.
- Handled customer inquiries and complaints in a timely manner.
- Provided customer service support to customers over the phone and by email.
- Identified customer needs and provided appropriate solutions.
- Researched required information using available resources.
Education
GED -
Macon Co. High School
New Cambria, MO04-2008
Skills
- Calendar Management
- Meeting Scheduling
- Expense Tracking
- Professional correspondence
- Document Preparation
- Office Administration
- Policy Management
- Staff Management
- Adaptability
- Negotiation
- Multitasking
- Problem-solving aptitude
- Mobile technologies and services
- Problem-Solving
- Continuous Improvement
- Time management abilities
- Problem-solving abilities
- Bookkeeping
Timeline
Home Care Provider
Earl Peterson
01.2023 - 09.2023
Secratary/Manager
Lewis Auto Sales
11.2021 - Current
Home Health Aide
Addus
02.2016 - 11.2022
CSR
StarTek
06.2007 - 02.2012
Server/Secratary/Manager on Duty
Pizza HUt
01.2006 - 03.2016
GED -
Macon Co. High School
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