Sonya Williams
Summary
Dynamic, results-driven professional with a proven track record of exceeding targets and fostering success in high-pressure environments. Expertise in blending strategic insight with practical experience to implement impactful solutions that enhance organizational performance. Committed to driving continuous improvement and innovation, ensuring alignment with business objectives while maximizing efficiency and effectiveness. Proven ability to lead teams and projects that deliver measurable results, contributing to overall growth and success.
Overview
29
29
years of professional experience
Work History
Collections Contact Representative
Internal Revenue Service, IRS
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Benefits Claims Specialist
Social Security Administration
05.2023 - 03.2024
- Review and maintain accounts for Social Security beneficiaries.
- Resolve, update and make corrections to beneficiaries' accounts based on new information or evidence retrieved.
- Contribute to policy and procedures to assist with improving daily workflow.
- Compile beneficiaries' claims information to establish new records, also known as Master Beneficiary's Record (MBR).
- Interpret computer output through a Paperless program and determine what types of actions and/or updates should be reflective of the Master Beneficiary's Record (MBR).
- Analyze Social Security records of beneficiaries and take necessary corrective action regarding entitlement to benefits, monthly benefit amounts, overpayments and underpayments, reinstatements, terminations, suspensions, Medicare deductions, etc.
- Utilize Social Security processing programs such as PCOM, MCS, Worktrack, EDS, NUMI, etc. These systems are used daily in many different capacities to resolve issues related to Master Beneficiary's Record (MBR).
- Routinely communicate changes to beneficiaries Social Security record via correspondence and/or telephone contact.
- Examine incoming materials such as reports of death, claims for underpayments due for deceased beneficiaries, routing them to the appropriate discipline or component within the agency.
- Consult with Claims Specialist regarding claim adjudication and other unresolved claims issues.
- Route or fax materials to other components of Social Security such as Field Offices and other processing centers when the processing center I belong to does not have jurisdiction over the determinations made for a beneficiary.
- Gain proficiency in applying the laws and procedures under the Social Security Act (also known as POMS) to further assist with coding actions in systems and finalizing determinations.
- Execute daily work assignments given by management in the order of priority to assist with completing assignments.
- Collaborate with other disciplines within the same component to further understand how and what determinations should be made.
Benefits Program Technician
State of Missouri
02.2022 - 01.2023
- I obtain information from Missouri citizens to help them receive food, medical, financial and nutritional assistance. Each day I determine initial and continuing eligibility of Missouri citizens for these services, verified client's information via different systems. interview clients by phone and prepare summaries of their benefits and much more.
Pharmacy Technician
Optum Rx/United Health Group
07.2010 - 06.2019
- Prepared pharmaceuticals for dispensing to patients by packaging bulk products into unit-of-use packaging, compounding products by combining several ingredients after review of calculations and measures by licensed pharmacist. Maintained working inventory within established department guidelines by placing orders with vendors, answering inquiry emails and researching out of stock medications.
Customer Care Rep
T-Mobile
10.2006 - 02.2008
- Provided world-class customer service to customers, handled billing inquiries on customer accounts, very detail oriented in changing customer rate plans and, and also performed troubleshooting on handsets and data devices.
Lead Infant Teacher
Holmeswood Early Education Center
07.2000 - 10.2006
- Instructed children in activities designed to promote social, physical, and intellectual growth. Planned activities that would stimulate language, social, and cognitive skills. Structured and maintained a creative age appropriate curriculum.
Customer Service Rep
Signature Group
07.1998 - 09.1999
- Assisted customer with credit card accounts. Resolved customer complaints and request for refunds, exchanges, and adjustments.
Customer Service Rep
Citicorp
01.1997 - 03.1998
- Assisted customer with credit card inquires on accounts. Successful activated new customer credit cards. Kept records of service in progress.
Education
Pharmacy -
Penn Valley Community College
Kansas City, MO07.2009
Diploma - undefined
Pine Bluff High School
Pine Bluff, AR05.1991
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Collections Contact Representative
Internal Revenue Service, IRS
09.2024 - Current
Benefits Claims Specialist
Social Security Administration
05.2023 - 03.2024
Benefits Program Technician
State of Missouri
02.2022 - 01.2023
Pharmacy Technician
Optum Rx/United Health Group
07.2010 - 06.2019
Customer Care Rep
T-Mobile
10.2006 - 02.2008
Lead Infant Teacher
Holmeswood Early Education Center
07.2000 - 10.2006
Customer Service Rep
Signature Group
07.1998 - 09.1999
Customer Service Rep
Citicorp
01.1997 - 03.1998
Diploma - undefined
Pine Bluff High School
Pharmacy -
Penn Valley Community College
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