SONYA WILLIAMS
Hampton,SC
Summary
Account Manager and team leader with proven ability to inspire a shared vision and empower and motivate teams. Develops professional rapport, effectively leads teams, and positively influences diverse groups, applying sound business judgment and influencing skills to meet and exceed goals. Maintains basic working knowledge of all operations.
Overview
26
26
years of professional experience
Work History
Claims Benefit Specialist
CVS Health/Aetna
02.2022 - Current
- Analyzed complex claims to determine eligibility and benefits under various insurance policies.
- Processed high volumes of claims accurately while ensuring compliance with company standards and regulatory requirements.
- Collaborated with cross-functional teams to address claim discrepancies and enhance resolution processes.
- Mentored junior staff on best practices in claims processing, improving overall team efficiency and knowledge retention.
- Implemented process improvements that streamlined workflow, reducing claim turnaround times significantly.
- Conducted regular audits of claims processes to identify areas for improvement and ensure adherence to quality standards.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Reviewed policy coverage details thoroughly before making determinations on benefits eligibility for each unique claim scenario presented.
General Manager
TMX Family of Companies
12.2006 - 01.2022
- Conducted comprehensive weekly internal audits, ensuring accuracy in financial records.
- Executed bank deposit preparation and managed all cash handling procedures to ensure financial accuracy.
- Spearheaded operational strategies to optimize team performance and accelerate business growth.
- Designed and executed training programs to enhance staff skills and elevate customer service standards.
- Facilitated collaboration among cross-functional teams to enhance process optimization.
- Oversaw monitoring of key performance indicators to drive alignment with organizational objectives.
- Evaluated market trends to drive strategic decision-making and uncover new business opportunities.
- Formulated budget forecasts and directed resource allocation to enhance operational efficiency.
- Led a diverse team of professionals to cultivate a positive work environment and enhance employee satisfaction.
- Fostered robust relationships with clients, vendors, and partners to drive long-term success and loyalty.
General Manager
Check Into Cash
01.2000 - 12.2006
- Adhered to company guidelines and benchmark while maintaining an ethical conduct at all times.
- Directed operational strategies to enhance team performance and drive business growth.
- Implemented training programs to develop staff skills and improve customer service standards.
- Monitored key performance indicators to ensure alignment with organizational objectives and profitability targets.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Education
Bachelor of Science - Accounting
Strayer University
Charleston, SC05.2020
Skills
High integrity
Timeline
Claims Benefit Specialist
CVS Health/Aetna
02.2022 - Current
General Manager
TMX Family of Companies
12.2006 - 01.2022
General Manager
Check Into Cash
01.2000 - 12.2006
Bachelor of Science - Accounting
Strayer University