Sonya Winston
Archer City,TX
Summary
Dedicated medical receptionist with expertise in appointment scheduling, insurance verification, and patient communication. Known for maintaining organized office operations and delivering compassionate service. Detail-oriented medical receptionist with a proven track record in electronic health records management, appointment scheduling, and payment processing. Committed to enhancing patient experiences and supporting clinical staff through effective communication and administrative support.
Overview
30
30
years of professional experience
Work History
Medical Receptionist
The Neurology Center of Wichita Falls
Wichita Falls, TX
08.1995 - Current
- Greeted patients warmly and directed them to appropriate services.
- Scheduled appointments using the electronic health record system efficiently.
- Collected patient information and updated records accurately.
- Managed phone calls and responded to inquiries professionally.
- Facilitated communication between patients and medical staff effectively.
- Maintained a clean and organized reception area consistently.
- Processed insurance information and verified coverage details promptly.
- Assisted with administrative tasks to support office operations smoothly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Routed laboratory or diagnostic results to appropriate staff.
- Compiled and coded patient information or data in appropriate computer system.
- Assisted physicians with finalizing reports, speeches or presentations.
Education
High School Diploma -
Rider High School
Wichita Falls, Tx05-1981
Skills
- Customer interaction and communication
- Electronic health records management
- Appointment scheduling and management
- Payment processing and insurance verification
- Office organization and documentation
- Patient confidentiality and HIPAA compliance
- Telephone etiquette and front desk operations
- Medical terminology proficiency
- Patient registration and callbacks
- Reliability in customer service
Timeline
Medical Receptionist
The Neurology Center of Wichita Falls
08.1995 - Current
High School Diploma -
Rider High School
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