Hi, I’m
Sonya Youmans
Allenhurts ,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
years of professional experience
Work History
Statesboro middle school Statesboro, GA
Lunch Server
08.2019 - 05.2022
Job overview
- Greeted guests and provided them with menus.
- Prepared weekly reports outlining sales figures and customer feedback from meals served.
- Enforced safety policies and procedures related to food sanitation regulations set forth by local health departments.
- Provided excellent customer service by anticipating customer needs and requests.
- Maintained cleanliness of dining room area including floors and seating areas.
OMEGASylvania, GA
Supervisor
08.2016 - 06.2019
Job overview
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
FredsSylvania, GA
Customer Service Manager
02.2007 - 06.2016
Job overview
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Education
Lakewood CommunitySaint Petersburg, FL
High School Diploma
05-1985
Skills
- Menu Knowledge
- Food Presentation
- Handling Complaints
- Restocking Supplies
- Clearing Tables
- Processing Payments
- Dining Room Organization
- Reservation Management
- Sanitation Practices
- Group Management
- Supervisory Skills
Timeline
Lunch Server
Statesboro middle school
08.2019 - 05.2022
Supervisor
OMEGA
08.2016 - 06.2019
Customer Service Manager
Freds
02.2007 - 06.2016
Lakewood Community
High School Diploma