Sonya A. Thompson
Flagstaff,AZ
Summary
Resourceful and well-rounded Assistant Director of Food & Beverage able to work in diverse areas. Competent in picking up new procedures and tasks quickly while elevating guest service standards. Personable and friendly with guests and colleagues. Background in restaurant, bar, banquets and multiple casino areas.
Overview
20
20
years of professional experience
Work History
Assistant Director of Food & Beverage Operations
Twin Arrows Casino Resort
04.2015 - Current
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Interim Director of Food & Beverage
Northern Edge Navajo Casino
08.2018 - 03.2019
- Remained highly composed and calm in very medium-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Devised and implemented strategies to create new revenue streams and cut operational costs.
Market Attendant
Target
11.2012 - 11.2013
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
Bartender/Server
Forest Highlands Country Club
04.2011 - 03.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with Club House Members.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bar Manager
Karma Sushi Bar Grill
05.2007 - 06.2011
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Server Shift Leader
Little America Hotel
05.2003 - 05.2007
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor’s - Hotel and Restaurant Management
Northern Arizona University
Flagstaff, AZ12.2019
Associate - Hotel and Restaurant Management
Coconino Community College
05.2005
No Degree - General Studies
Dine' College
Tsaile, AZ08.2001
Skills
- Administrative Support
- Motivational Leadership
- Culture Transformation
- Shift Coverage
- Continuous Quality Improvement (CQI)
- Performance Monitoring and Evaluation
- Records Organization and Management
- Overseeing Events
- Mentorship and Training
Additional Information
- WSET , Level 1 Sommelier Award in Wines - 4 years
Timeline
Interim Director of Food & Beverage
Northern Edge Navajo Casino
08.2018 - 03.2019
Assistant Director of Food & Beverage Operations
Twin Arrows Casino Resort
04.2015 - Current
Market Attendant
Target
11.2012 - 11.2013
Bartender/Server
Forest Highlands Country Club
04.2011 - 03.2012
Bar Manager
Karma Sushi Bar Grill
05.2007 - 06.2011
Server Shift Leader
Little America Hotel
05.2003 - 05.2007
Bachelor’s - Hotel and Restaurant Management
Northern Arizona University
Associate - Hotel and Restaurant Management
Coconino Community College
No Degree - General Studies
Dine' College
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