Sonya Carter

• Advanced knowledge of EHR Epic system • Advanced knowledge of workqueue • Providing excellent customer service to all patients • Patient registration • Updating patient demographic information • Posting charges and copays • Pre-registration of medical insurance • Insurance verification • Knowledge of payers’ billing requirements • Knowledge of insurance information • Scheduling of patients appointments in different specialties • Appropriate estimate creation
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Exceeded customer satisfaction by finding creative solutions to problems.

· Performed monthly inventory and maintained office and medical supply counts

· Maintained good communication between department heads and medical staff

· Managed caseload of 40 in patient units

· Trained and coached on average of 10 secretary's

· well trained in EPIC, Encompass

· Order all supplies the unit for doctors and nurses

• Transcribed doctor's orders into the electronic health record system.
• Created new patient files when needed and ensured that all documents were properly filed in each file folder.
• Performed data entry tasks related to patient information into various databases.
• Ensured HIPAA compliance was maintained throughout the practice by following protocols.

• Delivered food orders promptly and accurately to patients rooms
• Responded promptly to customer inquiries regarding menu items or special requests.
• Maintained professional demeanor during interactions with customers and co-workers.
• Followed staff performance and service standards to deliver consistent and positive customer experiences.
• Performed opening and closing duties such as setting up workstations with necessary supplies.