Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonyae Reynolds-Gould

Hope,AR

Summary

Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Hilton Hotel Netherland Plaza

Mrs. Cleo
Cincinnati, Ohio
09.2018 - 11.2023
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Assisted in resolving customer complaints and inquiries in a timely manner.
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.

LaRosa's Pizza

Ms. Mary
Cincinnati, OH
06.2015 - 03.2018
  • Monitored quality assurance standards for all products served.
  • Resolved customer complaints in a timely manner.
  • Maintained inventory of supplies, ingredients, and equipment.
  • Served customers by phone to take orders and answer product or service questions.

Education

High School Diploma -

Cornerstone Christian High
Athens, GA
07-2008

Skills

  • Sales and Marketing
  • Guest Relations Management
  • Hospitality
  • Telephone Etiquette

Timeline

Hilton Hotel Netherland Plaza

Mrs. Cleo
09.2018 - 11.2023

LaRosa's Pizza

Ms. Mary
06.2015 - 03.2018

High School Diploma -

Cornerstone Christian High
Sonyae Reynolds-Gould