Sonya L. Dyer
Fairfax,VA
Summary
Self-directed and resourceful Chief of Staff with 35 years of dedicated Federal service. Currently hold and maintained a Top Secret clearance for 28 years. Outstanding customer service skills. Expert at leading initiatives that significantly enhance employee morale, productivity, and job satisfaction. My expertise in operations management and ethical leadership fosters a culture of continuous improvement, collaboration, and efficiency, while also mentoring staff for personal and professional growth. Excellent influencer and relationship builder with strong communications skills to summarize and present administrative topics effectively to wide audience.
Overview
13
13
years of professional experience
Work History
Chief of Staff
Bureau of Alcohol, Tobacco, Firearms and Explosive
08.2012 - Current
- Serve as Chief of Staff to 300 full time employees (FTE) and 450 contractors ensuring staff stays informed, motivated, and productive.
- Provide exceptional customer service to employees across the agency at all levels on a daily basis and maintain professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Responsible for executing all administrative matters pertaining to the Directorate and serve as key advisor on administrative and policy issues impacting the mission of ATF.
- Champion employee development programs, promoting personal growth and career advancement within the organization.
- Facilitate leadership development workshops, contributing to stronger executive leadership pipeline.
- Extensive experience in managing financial budgets, human capital, and information resources.
- Streamlined office operations, resulting in enhanced workflow efficiency by implementing innovative organizational systems.
- Mentor and develop junior staff members; fostering a culture of continuous learning and collaboration within the organization.
- Supervise staff and participate in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
Education
Master of Arts - Community Chaplaincy
Liberty University
Lynchburg, VA05-2022
Bachelor of Arts - Journalism And Mass Communication
Bowie State University
Bowie, MD05-1990
Skills
- Staff supervision
- Ethical leadership
- Teamwork and collaboration
- Customer service
- Multitasking
- Excellent communication
- Organizational skills
- Attention to detail
- Interpersonal skills
- Administrative management
Outstanding Performance Appraisal for past 20 years
Dedicated public servant, committed to fighting violent crime and protecting the public. Received an outstanding performance review for the last 20 years by a variety of different managers. Received numerous cash awards and bonuses for sustained superior performance.
Timeline
Chief of Staff
Bureau of Alcohol, Tobacco, Firearms and Explosive
08.2012 - Current
Master of Arts - Community Chaplaincy
Liberty University
Bachelor of Arts - Journalism And Mass Communication
Bowie State University
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