Sonya Marie Ramos
Graham,Texas
Summary
Highly skilled skincare professional, bringing valuable experience in delivering top-tier facial treatments and comprehensive skincare regimens. Known for strong team collaboration, adaptability, and achieving outstanding client satisfaction. Expertise includes waxing, advanced skin analysis and customized treatment plans.
Overview
27
27
years of professional experience
Work History
Esthetician
Own Business
Graham, TX
10.2015 - Current
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Performed various facial treatments for optimal skin health.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products
- Expert in full body waxing and grooming for both genders.
Esthetician
HCS Salon & Spa
Austin, TX
02.2008 - 10.2015
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
Barista
Starbucks
Austin, TX
05.2002 - 10.2008
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Store Manager
Family Dollar
02.1998 - 04.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Responsible for hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Supported store managers in enhancing and upholding corporate standards.
- Established new retail outlets within the district.
Education
Esthetician Program - Esthetics
Nuvani Beauty School
Austin, TXSkills
- Expert in Male/Female full body waxing and grooming
- Sanitization
- Skincare product sales
- Eyebrow shaping and tinting
- Scheduling
- Texas licensed esthetician
- Superior attention to detail
- Excellent team player
- Relationship building and management
- Dermaplaning proficiency
Timeline
Esthetician
Own Business
10.2015 - Current
Esthetician
HCS Salon & Spa
02.2008 - 10.2015
Barista
Starbucks
05.2002 - 10.2008
Store Manager
Family Dollar
02.1998 - 04.2002
Esthetician Program - Esthetics
Nuvani Beauty School