Summary
Overview
Work History
Education
Skills
Timeline
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Sonya Davis

Sonya Davis

Atlanta,Georgia

Summary


Driven and adaptable individual with knack for fostering positive workplace cultures and navigating complex interpersonal dynamics. Well-versed in employee relations and conflict resolution, coupled with strong organizational and communication skills. Committed to driving impactful HR initiatives that enhance employee satisfaction and productivity.

Overview

3
3
years of professional experience

Work History

Patient Care Technician/Emergency Department Unit Secretary

Piedmont Fayette Hospital
09.2024 - Current
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted nursing staff with medical procedures to support patient care plans.
  • Improved patient satisfaction with attentive communication and responsiveness to needs.
  • Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
  • Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
  • Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
  • Transported patients between rooms and appointments or testing locations.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Expanded skillset by participating in continuing education opportunities, staying current on industry trends and best practices pertaining to emergency department operations.
  • Reduced patient wait times by facilitating timely admissions and discharges in collaboration with nursing staff and physicians.
  • Assisted in meeting regulatory requirements by maintaining accurate data entry in electronic systems and complying with HIPAA guidelines for confidentiality of protected health information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Upheld a positive work environment through consistent professionalism, punctuality, and dedication to the emergency department unit secretary role.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered phone calls and messages for5-physician Hospital ER medical facility, scheduling appointments, and handling patient inquiries.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Customer Service Representative/Claims Processor

DHL Supply Chain Health Science Department
11.2023 - 05.2024
  • Addressed employee and customer complaints to resolve concerns.
  • Delivered constructive feedback and developmental support to department staff.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Counter Manager

Macys Department Store
11.2022 - 04.2023
  • Established and maintained consistent workflows for optimal efficiency.
  • Developed strong relationships with 10 clients, resulting in repeat business and referrals.
  • Operated cash register to accurately complete customer financial transactions.
  • Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Implemented visual merchandising strategies to attract customers and promote featured products.
  • Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
  • Organized sale events and created eye-catching product displays to attract customers to the Estee' Lauder/Clinique counter.
  • Participated in special events or promotions to boost sales and increase brand visibility in-store or online.
  • Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
  • Achieved sales goals through effective communication and demonstration of products.
  • Established open lines of communication between counter staff and management to facilitate smooth operations.
  • Budgeted, audited, and balanced cash handling to secure the cash drawer.

Medication Manager

Orchards of Brookhaven
10.2022 - 03.2023
  • 52Focused on customer satisfaction throughout interactions, offering timely, accurate information, and answering wide-ranging questions.
  • Supported fellow team members with regular tasks and activities.
  • Maintained a safe and clean work environment while complying with and enforcing procedures and regulations.
  • Provided compassionate care while managing patients' medication regimens, resulting in improved health outcomes.
  • Streamlined medication administration processes for increased efficiency and reduced errors.
  • Participated in ongoing professional development opportunities to stay current on best practices in medication management and patient care.
  • Monitored 25 patients for adverse reactions or side effects following medication administration, intervening promptly when necessary.
  • Prioritized time-sensitive tasks such as administering critical medications or responding to emergencies, ensuring optimal patient care at all times.
  • Meticulously documented all aspects of medication administration, ensuring accurate medical records for effective communication among healthcare providers.
  • Prepared medication doses accurately by following the medication administration record (MAR) written by healthcare providers.
  • Reordered medication to maintain adequate supply.
  • Identified and reported medication errors to avoid distributing the wrong medication to patients.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Interacted with patients and monitored vital signs during the time of admission to report details to the registered nurse.

Education

MBA - Masters Business Administration And Management

AIU University
2200 East German Road Chandler, AZ 85286-1585
03-2026

BBA - Bachelors Degree Healthcare Management/Gerontology

AIU University
2200 East German Road Chandler, AZ 85286-1585
04-2025

Skills

  • Phlebotomy techniques
  • Vital signs monitoring
  • Data collection
  • Electronic recordkeeping
  • Medical equipment operation
  • Patient services
  • CPR certification
  • Problem-solving abilities
  • Multitasking Abilities
  • HIPAA compliance
  • Direct patient care
  • Excellent communication
  • Certified nursing assistant (CNA)

Timeline

Patient Care Technician/Emergency Department Unit Secretary

Piedmont Fayette Hospital
09.2024 - Current

Customer Service Representative/Claims Processor

DHL Supply Chain Health Science Department
11.2023 - 05.2024

Counter Manager

Macys Department Store
11.2022 - 04.2023

Medication Manager

Orchards of Brookhaven
10.2022 - 03.2023

MBA - Masters Business Administration And Management

AIU University

BBA - Bachelors Degree Healthcare Management/Gerontology

AIU University

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Sonya Davis