SONYA R. MICHLIG
Monona,WI
Summary
Bookkeeper and Item Processing Specialist seeking to advance responsibilities, knowledge, and experience. Looking to development in finance and accounting fields. Strong attention to detail and accuracy. Customer service is a must for me, I enjoy seeing satisfaction from all the customers I serve, internally and externally.
Overview
19
19
years of professional experience
Work History
Item Processing Specialist I
University of Wisconsin Credit Union
09.2017 - Current
- Retrieve files from the Federal Reserve & US Bank for inclearing process; balance and correct errors to allow for accurate night processing.
- Process deposits, loan and credit card payments
- Authorize or return deposits in mobile deposit file; process file with ImageCentre
- Serve as a back up to Item Processing Coordinator; processing chargebacks, exception item processing, and teller image capture (TIC)
- Review and audit of daily settlements and helping to maintain zero balance general ledgers on a daily and monthly basis
- Execute adjustments on incoming and outgoing checks from mobile, inclearing, ATM or branches, ensuring proper allocation to corresponding banks, and rectify any discrepancies on customer accounts
- Provide support to over 25 branches, addressing any queries and assisting with balancing
- Find and report fraud
- Project work: Led the development of a comprehensive ATM management process from the ground up, designing and implementing a multifaceted tracking spreadsheet to monitor and manage various ATM-related activities. In doing so ensured accurate general ledger balancing, a system for tracking and reconciling VISA transaction reports for each ATM; created a method for making timely adjustments to member accounts, and established a separate tracking module for newer ATMs that transitioned to new platforms.
Bookkeeping Manager
Madison Management and Brokerage LLC
01.2022 - Current
- Responsible for processing incoming rent roll for over 100 tenants on Rentec Software
- Reconcile bank statements to property software to ensure proper bank reporting
- Prepare and reconcile ledgers for 12 properties for year-end taxes to include profit/loss for CPA
- Process five-day notices
- Work with State assistance programs such as The Road Home, Section 8, YWCA and other rural agencies in the State to assist tenants with obtaining rental assistance
- Pay and manage accounts payable for mortgages and vendors
- Weekly mail pickups
- Bank deposits either via branch, mobile, or remote deposit capture
Customer Service Representative (CSR), Bookkeeper, Cashier, and Service Desk
Roundy's/Kroger- Metro Market
01.2015 - 01.2017
- Coordinate daily break sheet, overseeing five-15 staff
- Operate and assist customers with equipment errors
- Balancing drawers and store safe upwards of $30,000 cash, keeping within tolerance of over/short
- Preparing accounting paperwork and bank deposits for pick up.
Reconciliation Accountant
ANCHORBANK, Old National Bank
09.2006 - 09.2016
Reconciliation Accountant
01.2008 - 01.2016
- Coordinate the reconcilement process in Item Processing to include branch balancing, check adjustments, and all other out-of-balance conditions
- Prepare monthly reconciliations and audits for all general ledger accounts assigned to Item Processing
- Supervise processing of inclearing checks from correspondent banks, and the outgoing transit files containing deposits, mail, lockbox, bonds, and return items
- Accountable for balancing five-10 million dollars daily and over one billion dollars in inclearings and outclearing check deposits on monthly basis
- Responsible for review and audit of daily settlement to accounting, daily and monthly reconciliations of seven general ledgers, and prepare audit requests for internal and external audits twice yearly
- Prepare and execute incoming and outgoing check adjustments to proper banks
- Make error adjustments on customer accounts and approve transactions related to general ledgers and accounts
- Ensure timely delivery of returned items to Bookkeeping department
- Assist over 60 branches in questions and balancing concerns
- Create monthly statement calendar editing any parameter changes
- Render, and send statements on a daily cycle, processing approximately 10,000 statements per month
- Successfully recovered 99.95% of adjustments to customer checking accounts each year for past 6 years
Item Processing Assistant I & II
01.2006 - 01.2008
- Responsible for handling checks and processing work through a high speed sorter to apply drafted checks written by Anchor customers
- Bundle work by cash letter and encode tickets in accordance with cash letter totals
- Process work on a high speed sort machine
- Locate and make corrections to out-of-balance conditions between cash letter amounts and actual items using Optima 3.0
- Prepare adjustments and give to Reconciliation Accountant using archiving system of Onbase
Education
U.S. Navy Reserves
Madison, Wisconsin2009
Associates - Business Management
Cardinal Stritch University
Madison, WI2007
Skills
- Microsoft Word, Excel, 999% accuracy on 10-key, cash handling, deposit processing
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Teamwork and Collaboration
- Bill Payment and Recordkeeping
- Adaptability and Flexibility
- Accounts Receivable
- Bank Statement Reconciliation
- Accounts Payable
- Data Entry
- Account Reconciliation
Timeline
Bookkeeping Manager
Madison Management and Brokerage LLC
01.2022 - Current
Item Processing Specialist I
University of Wisconsin Credit Union
09.2017 - Current
Customer Service Representative (CSR), Bookkeeper, Cashier, and Service Desk
Roundy's/Kroger- Metro Market
01.2015 - 01.2017
Reconciliation Accountant
01.2008 - 01.2016
Reconciliation Accountant
ANCHORBANK, Old National Bank
09.2006 - 09.2016
Item Processing Assistant I & II
01.2006 - 01.2008
U.S. Navy Reserves
Associates - Business Management
Cardinal Stritch University
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