Hi, I’m
Sonya Brown
Quinton,VA
Summary
Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.
Overview
24
years of professional experience
Work History
All Points BroadbandRichmond, VA
Senior Manager, Human Capital & Talent Acquisition
02.2022 - 01.2023
Job overview
- Responsible for assessing, coaching, and influencing business leaders as APB scaled and evolved
- Brought on to build the Human Capital foundation, stabilize staffing, transition to a new management system, and develop processes to streamline workflows
- Function as a hands-on, strategic partner to APB executive team while designing and implementing a scalable HR strategy
- Develop, implement, and maintain performance management and talent review processes
- Maintain a deep understanding of APB and its culture inside and out and provide strategic
- HR partnership to APB executive leaders and teams
- Own the evaluation and maintenance of HR systems related but not limited to performance management, employee engagement, onboarding/offboarding, compensation, and benefits & perks
- Act with the employee experience in the forefront, continuously seeking feedback, inefficiencies, and maintaining business relationships based on trust and respect
- Partner with APB Leadership team to resolve employee relations issues; provide coaching and counseling to management and staff; collaborate with legal counsel on issues as appropriate
- Implemented and developed operational standards, policies and procedures.
- Recommended and implemented successful strategies to maximize revenue.
- Developed proposals and presentations for internal and external audiences.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Dover Food RetailConyers, GA
Senior Human Resource Business
03.2020 - 03.2022
Job overview
- Managed 4 sites in 2 stated GA & VA, 2500 employees, and over $400M in revenue
- Responsible for building and transforming the HR function by developing HR strategies and programs that promoted employee engagement, streamlined people processes, and contributed to overall business objectives
- Managed the HR Operations team including, hiring, work allocation, training, and problem resolution
- Responsible for managing and coordinating organizational development, policies and programs, employment, compensation, benefits, performance management, employee relations, payroll, recruiting, and retention
- Coordinated internal communications and change management related to HR policies, programs, and initiatives
- Navigated COVID-19 with no employee reductions
- Created talent management strategy championing self-directed learning and career development
- Introduced goals and performance management practices across all US sites and with a 97% on- time adoption rate
- Launched the first engagement survey with a 98% participation 54% engagement score, developing organizational and team action planning
- Raised employee retention rates by over 10%
- Managed recruitment software, assessment, and background vendors to ensure that products align with staffing needs
- Responsible for identifying process improvement needs, documentation needs, identify and analyze performance gaps
- Established innovative sourcing/attraction solutions and identifying ways to monitor and manage individual sources' results/outcomes against their efforts
- Created weekly, monthly, quarterly, and annual dashboards highlighting
- Support executive leadership team through consultation, advice, and coaching; provide objective solutions to business issues
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
- Collaborated with leadership to assess and improve policies across board.
- Developed and maintained relationships with recruitment agencies, industry professionals and government agencies for successful recruitment efforts.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
United Parcel Services, Inc, UPSRichmond , VA
Human Resource Supervisor
10.2016 - 03.2020
Job overview
- Collaborated with hiring managers and HR Director to develop and execute life cycle recruiting plans, using passive and active recruiting techniques and a broad variety of sources with a focus on developing a ready candidate pipeline to fill critical needs
- Continually worked to improve the recruitment process to ensure an effective recruiting experience for hiring managers and applicants alike
- Developed sustainable relationships with universities to ensure robust internship program and pipeline of diverse talent
- 60% of FY19 new corporate new hires were women and minorities
- Utilized social media communication to interest passive candidates in current and future HQ and new business development opportunities and to identify top talent and effectively screen them for suitability via resume reviews and phone screenings
- Grew and maintained personal/professional networks to enhance recruiting efforts by establishing a presence in relevant professional groups and associations
- Contributed to the development of the HR strategy, plan, and systems to support continuous improvement, high performance and learning culture
- Oversaw and managed a successful operational management of US$270,000 HR Development budget
- Worked with and train hiring managers and others as appropriate to ensure strong interviewer skills and talent process understanding
- Collaborated with hiring managers to thoroughly develop and appropriately implement hiring plans, job requirements and work with them to draft appropriate job advertisements
- Established weekly recruitment meeting rhythms with program teams to track and report progress on open positions
- Responsible for developing recruiting metrics and presenting information to the HR Director and Executive Management Team on a regular basis.
- Developed succession plans and promotion paths for staff.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
WorldStrides
Educational Travel Specialist
01.2015 - 12.2016
Job overview
- Hired to develop a recruiting strategy that continually replenishes the candidate pipeline based on market conditions
- Responsible for expanding client relationships with existing clients and obtaining new clients in the marketplace
- Responsible for the recruitment of Engineering and Telecom professionals to provide consulting services to our clients throughout the region
- 3
- Work directly with the CEO and VPs to identify the current and future hiring needs of the organization, directly impacting the successful selection and timely placement of critical positions
- Managed recruiting teams in extremely challenging and remote environments covering the board regions
- Achieved 99% hiring rate, attaining recognition, and enriching negotiation skills in strengthening recruitment and filling positions
- Ensured compliance with legal/safety requirements to maintain a 100% incident-free workplace.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Developed strategies to coordinate groups in new terrain and environments while delivering comprehensive training to mitigate logistical issues and disruptions.
Amazon
Talent Acquisition Specialist
01.2013 - 01.2016
Job overview
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy
- Created and drove talent acquisition and job placement strategies to attract diverse candidates
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent
- Fulfilled various complex functions, acting as an administrator of all aspects of human resources operations, including coordinating with managers, overseeing payroll integrations, and supporting the organization to attain employee satisfaction
- Directed all HR functions and policies comprising of compensation, payroll, employee benefits, employment laws, internal procedures, statutory requirements, performance reviews, and staff scheduling
- Provided support in talent recruitment, including sourcing of qualified candidates from different channels, conducting interviews with short-listed applicants, arranging direct-hire events, and facilitating the training of new employees
- Utilized HRIS to manage data driven tasks and update employee information related to hiring, timecards, and promotions
- Generated daily and weekly reports of fulfillment center relevant to the decision making of managers and corporate officers
- Enforced strict adherence to occupational safety guidelines following the federal, state, and OSHA regulations.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Created and delivered HR training sessions to staff, managers and executives.
Restoration Community Development Programs
Program Director
01.1999 - 01.2013
Job overview
- Directed the whole aspects of operations, including overseeing a team of 50 professional employees, 75 volunteers, and 200 members; and managing an annual budget of $1.5M+ to achieve the non-profit organization's mission
- Spearheaded the strategic planning to expand the organization outreach within the local community and nearby cities
- Developed and implemented robust initiatives, including debt reduction, workflow improvement, organizational restructuring, and sensible personnel management, resulting in stable annual funding and maximizing performance
- Demonstrated attention to detail in performing ad-hoc tasks such as maintaining relevant documents, auditing financial statements, preparing, and filing tax returns, and reviewing operational practices as well as procedures
- Served as the public spokesperson for the organization, delivering presentations to the community and media and maintaining public relations to build a good reputation as well as develop meaningful relationships with potential sponsors 4
- Executed HR duties, including recruiting employees, administering scheduled payroll, and initiating the termination of staff.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Identified risks and developed mitigation plans.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
Education
CAPELLA UNIVERSITY, Minneapolis, MN
MBA from Business Administration And Management
UNIVERSITY OF VIRGINIA, Charlottesville, VA
Bachelor of Science from Commerce
UNIVERSITY OF SOUTH FLORIDA, Tampa, FL
Certificate from Diversity, Equity & Inclusion
UNIVERSITY OF SOUTH, Tampa, FL
Certificate from Inclusive And Ethical Leadership
Skills
- Benefits Negotiation
- Screening Processes
- Work Authorizations
- Talent Acquisition Strategies
- Workforce Improvements
- Complaint Response
- Records Maintenance
- Payroll and Benefits Administration
- Training Development
- Company Organization
Affiliations
Board Member, NIA COMMUNITY DEVELOPMENT CORPORTATION RICHMOND, VA
Member, SOCIETY OF HUMAN RESOURCE MANAGEMENT (SHRM)
Member, RICHMOND SHRM
Timeline
Senior Manager, Human Capital & Talent Acquisition
All Points Broadband
02.2022 - 01.2023
Senior Human Resource Business
Dover Food Retail
03.2020 - 03.2022
Human Resource Supervisor
United Parcel Services, Inc, UPS
10.2016 - 03.2020
Educational Travel Specialist
WorldStrides
01.2015 - 12.2016
Talent Acquisition Specialist
Amazon
01.2013 - 01.2016
Program Director
Restoration Community Development Programs
01.1999 - 01.2013
CAPELLA UNIVERSITY
MBA from Business Administration And Management
UNIVERSITY OF VIRGINIA
Bachelor of Science from Commerce
UNIVERSITY OF SOUTH FLORIDA
Certificate from Diversity, Equity & Inclusion
UNIVERSITY OF SOUTH
Certificate from Inclusive And Ethical Leadership
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