Summary
Overview
Work History
Education
Skills
Activities/Interests
References
Timeline
AdministrativeAssistant

Sonya Renee Ledbetter

Rocky Face,GA

Summary

Administrative Assistant looking for a company that needs someone versatile, experienced, and ready for a challenge.

My core quantifications are:

  • the ability to pay close attention to detail
  • able to write business correspondence and procedure manuals
  • speaks clearly, positively, and persuasively and demonstrates active listening skills when working with teammates to implement new policies or improve existing ones.
  • strong ability to document and report discrepancies revealed from examining records, inventories, audits, etc.

Overview

39
39
years of professional experience

Work History

Administrative Assistant

GT Distributors
10.2015 - 01.2022
  • Overseeing gun records and keeping them in ATF compliance
  • Billing all departments for orders that were picked up in store and shipped out UPS
  • Depositing all AR payments as well as cash management over all daily transactions
  • Working the retail floor when needed, assisting with events and promotions
  • Analyzed records for accuracy, while searching for any evidence of falsification and/or suspicious activity
  • Preparing detailed reports on any discrepancies found in written forms, inventory, and purchasing activity
  • Referring leads for further investigation and providing support to criminal investigators
  • Trained to respond to and handle customer issues using good judgement and logic in solving problems
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Executed record filing system to improve document organization and management
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions

Office Coordinator

Benchmark Physical Therapy
03.2010 - 12.2015
  • Responsible for interacting with customers by phone, email or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Created and maintained accurate charts for patients as well as setting up evaluations and scheduling visits as well as verifying and keeping up with a variety of insurances and getting authorizations as needed.
  • Also responsible for establishing relationships with referring physician's offices and contacts as well as marketing among referral sources and insurance providers.

Sonographer's Assistant

Insight Imaging, LLC
05.2008 - 10.2010
  • Being flexible and adaptable enough to travel into and work cooperatively within various physician's offices alongside their existing staff
  • Being in charge of making sure proper coding was in place, verifying patient demographics, and prepping the patient for the sonogram
  • Greeted guests in with friendliness and professionalism
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel
  • Assisted manager in all aspects of business operations
  • Managed and completed paperwork and overall office administration operations
  • Kept team efficient and on-task by maintaining well-stocked and organized supplies
  • Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation

Various

Various
01.1983 - 01.2008
  • Prior to 2008, my background includes 3+ years in the fitness field working for both Curves for Women and Westside Ladies Fitness, as well as 1+ year working for a non-profit organization. These positions as gym manager tasked me with the roles of Customer Service, HR, and Accounting.
  • I also have experience working remotely. I spent a year employed remotely by a company called Safe Hands, Inc. They originally had an office located in Dalton, Ga. I fulfilled my duties remotely via phone and computer when they asked me to stay on as an Administrative Assistant when they moved to Florida.
  • From 1983-2005, I worked in the carpet industry at Unituft Inc., Tuftcraft Inc., Mattel Inc., and Barwin Industries.
  • I held various positions within HR/Payroll, AP/AR, Sales and Marketing, Customer Service, as well as Inventory providing me with skills that helped me greatly as I moved into the Health Care Industry.

Education

Certified Medical Transcriptionist - Medical Transcription

Northwestern Technical College
Rock Spring, GA
05.2003

High School Diploma -

Northwest Whitfield Highschool
Tunnel Hill, GA
05.1983

Skills

  • PC Proficiency
  • ATF E-forms
  • Great Plains
  • CRM Software
  • Employee Training
  • Intuit QuickBooks
  • Mail Management
  • Process Optimization
  • Microsoft Outlook & Windows
  • Accounting Techniques
  • Records Management Systems
  • Excel Spreadsheets
  • Cash Deposit Preparation
  • Report Analysis

Activities/Interests

  • HES (Humane Educational Society Member & Volunteer)
  • Whitfield County CERT (Community Emergency Response Team) Member
  • Annual Alzheimer's Walk Volunteer
  • Annual Relay For Life Volunteer
  • Annual BCBS Riverbend Run Volunteer


References

  • Chad Cardin, Police Chief (706)264-8362
  • Sid Adams, Rossville Public Safety Director (423)593-6236
  • Jennifer Jones, Ringgold Police Chief (770)853-6857
  • Larry Black, Catoosa County Commissioner (423)660-0357
  • Brian Stooksbary, SGT Fort O Police Department (423)305-2183
  • Stephen Gordy, ATF Agent stephen.gordy@atf.gov
  • Mason Brewer, Walker County Sheriffs Office (423)322-5797
  • Allen Stephens, Lieutenant (706)463-0433
  • Shawn Giles, Deputy Whitfield County Sheriffs Office (706)278-1233

Timeline

Administrative Assistant

GT Distributors
10.2015 - 01.2022

Office Coordinator

Benchmark Physical Therapy
03.2010 - 12.2015

Sonographer's Assistant

Insight Imaging, LLC
05.2008 - 10.2010

Various

Various
01.1983 - 01.2008

Certified Medical Transcriptionist - Medical Transcription

Northwestern Technical College

High School Diploma -

Northwest Whitfield Highschool

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Sonya Renee Ledbetter