SONYA Y. DUMAS
Everett,WA
Summary
Seasoned Payroll Specialist bringing 4 years' experience in accounting and operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Overview
10
10
years of professional experience
Work History
Accounting Tech II, Payroll Specialist
Snohomish County Sherriff, Corrections
09.2019 - Current
- Analyzed time reporting data submitted by employees, ensuring adherence to pay standards and regulations
- Researched and reconciled discrepancies in leave balances and pay categories
- Prepared and processed accurate and timely payroll changes and compensation records
- Managed Accounts Payable, Accounts Receivable, and reconciliations, ensuring accurate payments
- Provided exceptional customer service, responding to inquiries and resolving discrepancies
- Conducted complex mathematical calculations for various financial processes
- Audited and reconciled accounting records, corrected discrepancies, and generated reports.
CSR, Administrative Assistant/Accounting
Fix Auto Kenmore
04.2015 - 09.2019
- Managed customer files, answered calls, and responded to emails for customers and insurance companies
- Handled customer inquiries, complaints, and provided product and service information
- Processed parts invoices and managed Accounts Receivable and Accounts Payable duties
- Utilized various office equipment and software including Microsoft and CCCOne system
- Demonstrated expertise in QuickBooks, managing vendor payments and invoices.
Accounts Receivable
Honda and Toyota of Seattle
10.2014 - 03.2015
- Generated and sent invoices, collected and allocated payments, and performed account reconciliations
- Monitored customer accounts for irregularities, resolved payment discrepancies, and initiated collection efforts
- Maintained accounts receivable files, processed receipts and credit card payments
- Communicated with customers via phone, email, and in person
- Utilized ADP Vehicle, Microsoft Word, Excel, and Outlook.
Receptionist/Call Center Member
Honda of Seattle
09.2013 - 03.2015
- Managed incoming calls and directed them to appropriate departments
- Performed data entry, filing, and organizing tasks across different departments
- Assisted customers in person and over the phone, answering inquiries and resolving complaints
- Updated customer information, produced call reports, and used various office equipment.
Education
Rio Vista High School
Rio Vista, CA2006
Skills
- Payroll Processing
- Accounts Payable/Receivable
- Customer Service
- QuickBooks
- Microsoft Office Suite
- Data Entry
- Account Reconciliation
- Word Processing
Timeline
Accounting Tech II, Payroll Specialist
Snohomish County Sherriff, Corrections
09.2019 - Current
CSR, Administrative Assistant/Accounting
Fix Auto Kenmore
04.2015 - 09.2019
Accounts Receivable
Honda and Toyota of Seattle
10.2014 - 03.2015
Receptionist/Call Center Member
Honda of Seattle
09.2013 - 03.2015
Rio Vista High School
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