Sonyea Rush
Fayetteville,NC
Summary
Certified Epic Credentialed Trainer with strong background in healthcare technology and workflow implementations. Previous roles entailed effective training of clinical staff on EPIC system, focusing on individual learning styles for maximum knowledge retention. Strengths include comprehensive understanding of healthcare workflows, adaptability to changing technologies, and superior communication skills aimed at simplifying complex technical concepts. Impact made by enhancing technological competencies across several healthcare organizations leading to improved patient care efficiency.
Overview
13
13
years of professional experience
Work History
Epic Credentialed Trainer, Cadence, Billing
Cape Fear Valley Hospital
Fayetteville, NC
05.2022 - Current
- Developed and delivered Epic training materials to end-users in multiple departments.
- Provided on-site support for end-users during go-live activities.
- Maintained up-to-date knowledge of current product releases and enhancements.
- Created user documentation, including job aids and quick reference guides.
- Assisted customers in troubleshooting issues related to Epic applications.
- Facilitated classroom instruction utilizing a variety of teaching methods.
- Created and offered additional materials to enhance training.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Conducted needs assessment of customer's knowledge base and developed customized training program accordingly.
- Collaborated with IT team to develop technical solutions that meet the customer's requirements.
- Supported users by providing post go-live assistance when necessary.
Patient Registrar
Cape Fear Valley Hospital
Fayetteville, NC
06.2019 - 04.2022
- Reviewed patient records to ensure accuracy of demographic information and insurance eligibility.
- Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
- Assisted in scheduling appointments, registering patients, and verifying insurance benefits.
- Collected co-payments from patients at time of service or scheduled payment plans when necessary.
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
- Adhered to established departmental policies and procedures relating to patient registration processes.
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
- Greeted patients upon arrival at facility, collected required documents, and verified demographic information against existing records.
- Managed daily cash deposits for payments received from various sources such as insurance companies or individuals.
- Provided support to other departments within the organization as needed including admitting, medical records, billing office.
- Trained new employees on proper use of registration systems and processes.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Cashier/Head Hostess
Fred Chason's Grandsons
Hope Mills, NC
02.2012 - 06.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Associate of Arts - Psycholgy
Fayetteville Technical Community College
Fayetteville, NC05-2017
Skills
- HIPAA Compliance
- Adult Learning Principles
- Workflow Analysis
- Clinical Documentation
- Software Implementation
- Learning Management Systems
- Training delivery
- Class Scheduling
- Course Materials Development
- Team Exercises
- Teamwork and Collaboration
- Adaptability
- Online training
- Curriculum Development
Affiliations
- I enjoy Cooking
- Puzzles
- Reading Books
- Watching Football
- Trying out new restaurants
References
References available upon request.
Timeline
Epic Credentialed Trainer, Cadence, Billing
Cape Fear Valley Hospital
05.2022 - Current
Patient Registrar
Cape Fear Valley Hospital
06.2019 - 04.2022
Cashier/Head Hostess
Fred Chason's Grandsons
02.2012 - 06.2019
Associate of Arts - Psycholgy
Fayetteville Technical Community College
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