Soofiyan Shah
West Valley City,UT
Summary
Service-oriented General Manager with over 5 years of experience, focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Hyatt Regency Lehi
Lehi, UT
05.2023 - 01.2024
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
- Monitored reservations to track incoming parties and special events.
- Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
- Promoted loyalty programs to encourage repeat business from customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Managed customer complaints and rectified issues to complete satisfaction.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Facilitated successful front desk operations for high-volume hotel.
- Welcomed large volume of guests and improved overall customer service.
General Manager
Motel 6 Hotel
SALT LAKE CITY, UTAH
01.2022 - 04.2023
- Performed Front Desk Agent Duties
- Worked as a night auditor
- Worked all shifts in the front desk position when required
- Helped the maintenance person with the things that need an extra hand
- Instructing and Monitor PM work
- Available around the clock
- Take care of the client issues in the absence of GM
- Assist and give input in making important decisions along with the GM for the progress of the company
- Help evaluate new hires
- Train new hires Check the daily revenue and expenses
- Report on workers’ discipline and efficiency to GM Perform as Manager Duties when required
- Review Front Office staff's worked hours for payroll and submit to accounting on a timely basis
- Ensure correct and accurate cash handling at the front office
- Attend weekly staff meeting
- Ensure that employees are at all time’s attentive, friendly, helpful and courteous to all guests
- Review daily Front Office work and activity reports generated by Night Audit.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensure back stock levels are maintained by calculating quarterly inventory
- Review daily revenues and labor reports and compare to monthly forecast/budgets
- Review monthly P&L’s with the General Manager and Department Managers and assist with monthly forecasting
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created schedules and monitored payroll to remain within budget.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Structured HR consulting services to support clients during organizational developments and changes.
- Tracked monthly sales to generate reports for business development planning.
General Manager of Operations
Motel 6 Hotel
Reno, NV
09.2020 - 01.2022
- Performed front desk duties
- Worked as a night auditor
- Worked all shifts in the front desk position
- Helped the maintenance person with the things that need an extra hand
- Available around the clock
- Take care of the client issues in the absence of GM
- Assist and give input in making important decisions along with the GM for the progress of the company
- Help evaluate new hires
- Train new hires Check the daily revenue and expenses
- Report on workers’ discipline and efficiency to GM Acted as Manager when required
- Review Front Office staff's worked hours for payroll and submit to accounting on a timely basis.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
GED -
Mumbai University
Mumbai,India05-2011
Skills
- Quality Management
- Staff Supervision
- P&L Management
- Expense Control
- Team Player
- Budgeting and Cost Control Strategies
- Communication Skills
- Staff Training and Development
- Organizational Development
- Budget Forecasts
- Team Leadership
- Staff Motivation
- Budget Analysis
- Daily Reporting
Certification
- FOOD HANDLER CERTIFICATION
- Motel 6 GM Certificate
Timeline
Front Desk Manager
Hyatt Regency Lehi
05.2023 - 01.2024
General Manager
Motel 6 Hotel
01.2022 - 04.2023
General Manager of Operations
Motel 6 Hotel
09.2020 - 01.2022
GED -
Mumbai University
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