Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SooHyun An

Issaquah

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Hiossen Implant
07.2024 - Current


  • Serve as primary point of contact for customers and staff, managing phone calls, emails, and inquiries with professionalism.
  • Process and track customer orders and product returns, ensuring accuracy and timely resolution.
  • Organize and distribute incoming mail and packages; maintain proper documentation for smooth operations.
  • Prepare weekly operational and sales reports to support management decision-making.
  • Coordinate logistics for AIC (Advanced Implant Course) programs, including class setup, catering, and event support.
  • Maintain office supplies, equipment, and workspace to ensure a professional and efficient environment.

Hairdresser

Gene Juarez Salons & Spas
02.2022 - 02.2023
  • Provided personalized consultations to assess client needs and preferences.
  • Executed haircuts, coloring, and styling techniques to achieve desired results.
  • Maintained cleanliness and organization of workstations and tools.
  • Assisted in inventory management by tracking supplies and ordering products as needed.
  • · Assisted with special occasion hairstyles and hair extensions.

Medical Records and Health Information Technician

Washington Center for Pain Managment
11.2019 - 06.2020
  • Assisted healthcare professionals in retrieving patient information, enhancing operational efficiency.
  • Maintained and updated patient medical records with strict confidentiality and accuracy.
  • Provided customer support via phone and email, assisting patients and medical staff efficiently.
  • Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
  • Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.

QA Test Engineer

Tech Mahindra
10.2017 - 04.2019
  • Developed and executed comprehensive test plans for software applications to ensure quality standards.
  • Collaborated with cross-functional teams to identify and resolve defects in a timely manner.
  • Utilized automated testing tools to streamline regression testing processes, enhancing efficiency.
  • Conducted performance testing to evaluate application responsiveness under various load conditions.
  • Collaborated with R&D team to ensure hardware and software quality through pre- and post-release testing.
  • Monitored and regressed defects across 8+ projects, maintaining accurate records of findings.
  • Mentored junior QA engineers by providing guidance on testing methodologies and best practices.

Education

Bachelor of Arts - Management Information Systems

Washington State University
Pullman, WA
12-2016

Skills

  • Client support
  • Data input proficiency
  • Experienced in software utilization
  • Office management
  • Organizational time strategies
  • Client relationship management
  • Scheduling and calendar management
  • Microsoft suite proficient
  • Administrative support for executives

Languages

Korean
Native or Bilingual

Timeline

Administrative Assistant

Hiossen Implant
07.2024 - Current

Hairdresser

Gene Juarez Salons & Spas
02.2022 - 02.2023

Medical Records and Health Information Technician

Washington Center for Pain Managment
11.2019 - 06.2020

QA Test Engineer

Tech Mahindra
10.2017 - 04.2019

Bachelor of Arts - Management Information Systems

Washington State University

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