Summary
Overview
Work History
Education
Skills
Timeline
Generic

Soolevau (fina) COPE

JAMESTOWN,CA

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Tuolumne Utilities District
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Educate customers about billing, payment processing and support policies and procedures.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Collections Officer II

County of Tuolumne
05.2010 - 12.2023
  • Collections for County and Courts
  • Clerical duties
  • Backup for Office admin and Legal desk
  • Negotiate payment schedule
  • Utilized skip tracing tools to locate clients
  • Train new team members on company services and collection strategies
  • Verified and reviewed customer account information
  • Initiated negotiations for debt recovery through email, telephone and mail contact
  • Receive inbound calls and answer customer inquiries
  • Record all information regarding financial status of customers
  • Process payments and applied to customer balances
  • Billing for CHP,PML,SPD and TCSD Parking citations

Accounts Receivable Clerk

George Reed, Inc
09.2004 - 10.2009
  • Reconciled accounts receivable ledger to verify payments and resolve variances
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy
  • Used accounting software to reconcile accounts, track income and generate invoices
  • Made outbound calls to vendors and customers to discuss and resolve account needs
  • Prepared and mailed invoices to customers, processed payments and documented account updates

Education

Chapman Adult School
Garden Grove, CA
06.1990

Skills

  • Leadership
  • Customer service
  • Teamwork
  • Adaptability
  • Interpersonal skills
  • Dependable
  • Trustworthy

Timeline

Customer Service Representative

Tuolumne Utilities District
01.2024 - Current

Collections Officer II

County of Tuolumne
05.2010 - 12.2023

Accounts Receivable Clerk

George Reed, Inc
09.2004 - 10.2009

Chapman Adult School

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Soolevau (fina) COPE