Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

So'onamulu Maugaotega

Fort Mitchell,AL

Summary

Customer service professional with a strong focus on customer satisfaction. Proven ability to understand and resolve customer issues efficiently. Skilled in building positive relationships and driving repeat business. Known for remaining calm under pressure and making effective decisions.

Overview

20
20
years of professional experience
1
1
Certification

Work History

CSA Supervisor

Unifi
Columbus, GA
09.2021 - Current
  • Supervises and coordinates daily activities of employees to ensure safe and effective operations.
  • Monitors and enforces safe working habits in accordance with OSHA, TSA, DOT, USPS regulations, Unifi policies, safety procedures, and all applicable laws.
  • Responsible for shift schedule to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
  • Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conduct, and diversity initiatives. Investigates and responds to employee relations issues in a timely manner.
  • Communicates with manager concerning any problems or issues.
  • Schedules and conducts shift meetings.
  • Assists in the administration of payroll, completes shift paperwork, and performs other administrative functions.
  • Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIPs, and wheelchair assistance; handle ticketing, boarding, baggage, reservations, and resolving complaints and problems; direct passengers, etc.).
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Live in Life Coach

United Cerebral Palsy Of Georgia
Columbus, GA
07.2021 - 09.2021
  • Transport residents to assigned recreational activities.
  • Conducts van inspections to verify safety compliance
  • Conducts cleaning duties in various areas such as kitchens, bathrooms, and floors
  • Prepares meals in accordance with Individual Healthcare plans
  • Supports individuals with essential daily activities (ADLs).
  • Completes all documentation and notes as required.
  • Ensures that goals are being completed according to each individual's care plan.
  • Conducts evacuation drills and records results.
  • Assists in the planning and facilitation of person-centered outings.
  • Completes behavioral tracking logs as required.
  • Completes all required training.
  • Attends and transports residents to scheduled medical appointments.
  • Administers medications following completion of Medication Administration and Proxy training
  • Tracks vital signs and other health related information for residents.

Patient Care Technician

Encompass Health Rehabilitation Hospital
Phenix City, AL
09.2019 - 05.2021
  • Provided direct patient care and assistance to healthcare team members.
  • Administered prescribed medications under the supervision of a Registered Nurse.
  • Assist patients with ADLs, such as dressing, cooking, bathing, and cleaning.
  • Assist therapists with assigned therapy.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Assisted with patient admissions, discharges and transfers.

CNA

CareMeridian
Tustin , CA
06.2010 - 11.2014
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Monitored food intake and output as directed by nursing staff.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Used mobility devices to transport patients.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.

Administrative Assistant

Allstate Insurance Co
Fountain Valley, CA
08.2004 - 08.2008
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed database systems containing customer contact information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Answered questions from customers regarding products and services offered by the company.

Education

Certification - Medical Insurance Billing And Coding

Concorde Career College
Garden Grove, CA
10-2006

High School Diploma -

Garden Grove High School
Garden Grove, CA
06-2004

Skills

  • Complaint resolution
  • Goal-Oriented
  • Strong Work Ethic
  • Clerical Support
  • Complaint Handling
  • Documentation And Reporting
  • Staff education and training
  • Data Entry
  • Performance Tracking

Certification

  • Ground Security Coordinator
  • Cargo Agent
  • Customer Resolution Officer

Languages

Samoan
Professional

References

References available upon request.

Timeline

CSA Supervisor

Unifi
09.2021 - Current

Live in Life Coach

United Cerebral Palsy Of Georgia
07.2021 - 09.2021

Patient Care Technician

Encompass Health Rehabilitation Hospital
09.2019 - 05.2021

CNA

CareMeridian
06.2010 - 11.2014

Administrative Assistant

Allstate Insurance Co
08.2004 - 08.2008

Certification - Medical Insurance Billing And Coding

Concorde Career College

High School Diploma -

Garden Grove High School

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So'onamulu Maugaotega